Senior Remote CX Transformation Consultant

Placements24; East London; Híbrido; ZAR 800 000 - 1 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonus structure

Health insurance

Retirement savings options

Professional development

Career progression path

Remote work flexibility

Work-life balance

Resumo da oferta

WhatJobs Direct seeks an experienced Management Consultant focused on Customer Experience (CX) Transformation to lead CX initiatives for international clients through a fully remote position. You will drive customer journey optimization, measure outcomes, and guide clients from discovery to execution with a strong emphasis on business impact.

The role demands senior-level expertise in CX, service design, and consulting, with proven ability to manage remote project teams and deliver measurable

Qualificações

• 6+ years in CX management, service design or management consulting.
• Proven track record in CX transformation initiatives.
• Strong journey mapping, user-centered design, and CX metrics.
• Excellent analytical, problem-solving, and strategic thinking.
• Remote work experience and strong communication skills.

Responsabilidades

• Lead CX strategy design and transformation programs.
• Map customer journeys and conduct user research.
• Identify opportunities across digital and in-person touchpoints.
• Develop recommendations for service improvements and personalization.
• Collaborate with clients to implement CX solutions.
• Measure impact using NPS, CSAT, retention metrics.
• Manage project teams and ensure timely delivery.
• Stay updated on CX trends and industry best practices.
• Build trusted client relationships as CX advisor.

Conhecimentos

CX management

Service design

Management consulting

Customer journey mapping

Analytical thinking

Communication skills

Project leadership

Formação académica

Bachelor's degree

Master's degree preferred

Descrição da oferta de emprego

WhatJobs Direct seeks an experienced Management Consultant focused on Customer Experience (CX) Transformation to lead CX initiatives for international clients through a fully remote position. You will drive customer journey optimization, measure outcomes, and guide clients from discovery to execution with a strong emphasis on business impact.

The role demands senior-level expertise in CX, service design, and consulting, with proven ability to manage remote project teams and deliver measurable