Senior Programme Coordinator

MECS; Gauteng; Sur place; ZAR 360 000 - 480 000; Plein temps

Résumé du poste

MECS in Gauteng seeks a Senior Programme Coordinator to drive engagement strategies and ensure successful delivery of youth programmes. The role focuses on coordinating activities, monitoring progress, and delivering high-quality client service in a youth empowerment environment.

The 12-month fixed-term contract requires a bachelor’s degree and 2–3 years of customer service experience, with strong presentation skills essential for stakeholder reporting and programme governance.

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum of 2 to 3 years’ experience in customer service is required.
• Strong presentation skills are essential.

Responsabilités

• Drive engagement strategies for program participants, aligning with our organization's objectives.
• Monitor programme progress and resolving issues.
• Cultivate and maintain positive relationships with key stakeholders.
• Assist with planning and coordination of programmes and their activities.
• Oversee the administration of key account/IP programmes, managing client queries and ensuring a high level of customer satisfaction.
• Test and monitor platform functionality to ensure accessibility and usability.
• Facilitate onboarding and offboarding processes, fostering participant and user engagement.
• Prepare and present engagement and corporate reports to internal stakeholders and clients, highlighting key metrics.

Connaissances

Engagement strategies

Customer service experience

Presentation skills

Formation

Bachelor’s degree in a related field

Description du poste

Reference: CPT000363-IAP-1

Our client in the youth empowerment environment has a vacancy for a Senior Programme Coordinator to join their team in Gauteng. The purpose of this role is to play a pivotal role in ensuring the seamless coordination and delivery of our client’s youth programmes. This is a 12 month fixed term contract.

Duties & Responsibilities

Responsibilities:

1. Drive engagement strategies for program participants, aligning with our organization's objectives.
2. Monitor programme progress and resolving issues.
3. Cultivate and maintain positive relationships with key stakeholders.
4. Assist with planning and coordination of programmes and their activities.
5. Oversee the administration of key account/IP programmes, managing client queries and ensuring a high level of customer satisfaction.
6. Test and monitor platform functionality to ensure accessibility and usability.
7. Facilitate onboarding and offboarding processes, fostering participant and user engagement.
8. Prepare and present engagement and corporate reports to internal stakeholders and clients, highlighting key metrics.

Skills and Competencies

1. Minimum of a bachelor’s degree in a related field
2. Minimum of 2 to 3 years’ experience in customer service
3. Strong presentation skills