Senior Ops Lead, Short-Term Rentals (Remote)

Talent Shore; South Africa; Remote; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive pay

Fully remote work opportunity

Growth opportunities in a scaling business

Job summary

A fast-growing short-term rental management company is seeking a Senior Operations Manager to oversee and improve operations across Airbnb units. This fully remote role in South Africa requires strong leadership in managing teams and processes, ensuring top-tier guest experiences, and contributing strategic insights as the business scales quickly. The ideal candidate will have experience managing large portfolios and a commitment to operational excellence.

Qualifications

• Proven track record in Airbnb/short-term rental operations.
• Experience managing 75+ rental units.
• Ability to lead and manage remote teams effectively.

Responsibilities

• Lead and manage the VA team for optimal performance.
• Handle guest escalations professionally.
• Improve operational systems and suggest better tools.
• Collaborate with leadership to uphold quality standards.
• Oversee expense tracking and reporting within the team.

Skills

Operations Management

Guest Communication

Team Leadership

Problem Resolution

Strategic Planning

Process Improvement

Job description

A fast-growing short-term rental management company is seeking a Senior Operations Manager to oversee and improve operations across Airbnb units. This fully remote role in South Africa requires strong leadership in managing teams and processes, ensuring top-tier guest experiences, and contributing strategic insights as the business scales quickly. The ideal candidate will have experience managing large portfolios and a commitment to operational excellence.