Senior Networking Support Specialist

The Talent Room; Gauteng; In loco; ZAR 320.000 - 520.000; Tempo pieno

Descrizione del lavoro

The Talent Room in Gauteng is seeking a skilled Network Support Engineer to deliver advanced troubleshooting and support for complex networking environments. You will handle customer setups, act as an escalation point, and contribute to knowledge sharing to improve service delivery.

Candidate must have at least 3 years in networking, strong TCP/IP and routing knowledge, and Mikrotik Certification. Grade 12 is required; N+/A+ certs are advantageous.

Competenze

• Experience in ISP, telecommunications, or enterprise networking environments.
• Voice and PABX experience with advanced configuration and troubleshooting.
• Strong knowledge of TCP/IP, routing protocols, VPNs and network security.

Mansioni

• Provide advanced troubleshooting and resolution for complex technical issues.
• Support advanced customer setups, including networking and routing configurations.
• Act as an escalation point for frontline support teams.
• Document troubleshooting steps, solutions, and best practices for internal knowledge sharing.
• Stay current with industry trends, technologies, and best practices in networking and routing.
• Remote support via Any Desk to customers.
• Ticket Management and Escalation.
• Communicate with VIP clients via WhatsApp for timely updates and proactive notifications.

Conoscenze

ISP experience

Voice & PABX

PortaOne

TCP/IP

Routing protocols

VPNs

Network security

Troubleshooting

Customer support

Communication skills

Independent worker

Team collaboration

3+ years networking

Vendor tech

Fibre & RF

Formazione

Grade 12

N+ / A+ certs

Mikrotik Certification

Descrizione del lavoro

The Talent Room in Gauteng is seeking a skilled Network Support Engineer to deliver advanced troubleshooting and support for complex networking environments. You will handle customer setups, act as an escalation point, and contribute to knowledge sharing to improve service delivery.

Candidate must have at least 3 years in networking, strong TCP/IP and routing knowledge, and Mikrotik Certification. Grade 12 is required; N+/A+ certs are advantageous.