Senior Molecular Diagnostics and Sequencing Specialist

6248 Kapa Biosystems (Pty) Ltd; Cape Town; Presencial; ZAR 800 000 - 1 200 000; Tempo integral

Resumo da oferta

Roche seeks a technically skilled professional in Cape Town to join our Global Customer Support Team as a senior specialist. You will act as a technical expert, drive customer success through leading projects, and mentor colleagues in troubleshooting and defining requirements.

You will collaborate with development and partners to enable new applications, manage complex inquiries post-launch, and design training material across regional centers, ensuring high-quality documentation and user

Qualificações

• Bachelor''s degree or higher in cell biology, molecular biology, biochemistry, or a related field.
• 5+ years of relevant experience in a laboratory, technical support, or troubleshooting with direct customer contact.
• NGS expertise: in sample preparation, NGS workflows and common molecular biology techniques.
• Analytical thinking to understand complex customer workflows and adapt to new portfolio strategies.
• Strong communication to explain complex technical solutions to users, regardless of their background.
• Independent and structured work style, able to handle complex tasks with minimal guidance.
• Team player with cross-functional collaboration across regions.
• Service-oriented mindset to meet stakeholder expectations.
• Experience with sequencing instruments (NGS) and collaboration with development teams.
• Bioinformatics knowledge and analysis of NGS data.
• Exposure to creating and reviewing technical documentation.
• Training or mentoring colleagues.
• Initial project management experience.

Responsabilidades

• Innovation Driver: work with development team to support new applications from development to on-market support.
• Partner Consultant: assist potential partners in developing new applications and understanding customer workflows.
• Expert Support: handle complex Level 2 inquiries after market launch.
• Knowledge Sharing Specialist: design/train internal teams and customers at regional support centers.
• Content Expert: create/review customer-focused documentation and technical notes.
• Design Strategist: represent service perspective in design reviews and lead projects.
• Quality Ambassador: ensure compliance with Roche quality system and help shape procedures.
• Flexible Team Player: take on additional tasks in consultation with management.

Conhecimentos

NGS expertise

Analytical thinking

Strong communication

Independent work

Team collaboration

Service mindset

Development collaboration

Bioinformatics

Technical documentation

Training experience

Project management

Formação académica

Bachelor's degree or higher in biology or related field

Ferramentas

Illumina sequencing instruments

Descrição da oferta de emprego

Roche seeks a technically skilled professional in Cape Town to join our Global Customer Support Team as a senior specialist. You will act as a technical expert, drive customer success through leading projects, and mentor colleagues in troubleshooting and defining requirements.

You will collaborate with development and partners to enable new applications, manage complex inquiries post-launch, and design training material across regional centers, ensuring high-quality documentation and user