Head of Luxury Reservations & Operations

HotelJobs; South Africa; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

HotelJobs is seeking a highly experienced Reservations & Operations Manager for a Boutique Luxury inbound DMC serving Southern and East Africa. Based in Cape Town or Heidelberg, Gauteng, you will own reservations and operations, lead five Journey Designers and coordinate with the Operations Lead, Concierge and Journey Administration teams.

You will drive enquiry conversion, review quotations, oversee rates, product selection and margins, and ensure seamless handovers from reservations to

Qualifications

• 10–15+ years’ experience in luxury inbound DMC or equivalent senior reservations leadership.
• Extensive knowledge of Southern and East Africa destination products and pricing.
• Proven ability to design and cost high-end multi-country itineraries.
• Strong attention to detail, margins and profitability.

Responsibilities

• Take ownership from enquiry to booking closure and ensure timely responses.
• Review and approve quotations and costings, ensuring accuracy and margins.
• Lead and mentor five Journey Designers and oversee Operations Lead, Concierge and Admin teams.
• Drive reservation workflows, annual rate reviews and product integrity.
• Ensure seamless handovers from reservations to operations and maintain top guest service.

Skills

Reservations management

Team leadership

Operations oversight

Pricing & costing

Client communication

Tools

TourPlan

Job description

HotelJobs is seeking a highly experienced Reservations & Operations Manager for a Boutique Luxury inbound DMC serving Southern and East Africa. Based in Cape Town or Heidelberg, Gauteng, you will own reservations and operations, lead five Journey Designers and coordinate with the Operations Lead, Concierge and Journey Administration teams.

You will drive enquiry conversion, review quotations, oversee rates, product selection and margins, and ensure seamless handovers from reservations to