Senior Learning Facilitator

Sage; Johannesburg; Hybrid; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Life Insurance

Income Protection

Critical Illness cover

Funeral Assistance

Provident fund

Medical aid subsidy

Sage Academy leave

Annual leave 15 days (20 for permanent

Sick leave 30 days in 3 year cycle

Volunteer days 5 per year

Employee Assistance Program

Flexible hybrid work

Job summary

Sage City is seeking a Senior Learning Facilitator in Johannesburg to deliver engaging learning across virtual, webinar and face‑to‑face formats. You will lead complex learning programmes, support certification journeys and provide feedback to learners.

A strong Sage 300 People background and facilitation skills are essential for success in this hybrid role based on-site three days per week. You will work with instructional designers to develop learner-centered content and manage learning

Qualifications

• University degree or equivalent practical experience.
• Strong Sage 300 People product knowledge and certification.
• Sage Payroll Advanced (SPA) knowledge or certification would be advantageous.

Responsibilities

• Deliver engaging, practical learning to customers and Business Partner consultants across online and in-person formats.
• Lead complex learning programmes and adapt approach to different knowledge levels and learner needs.
• Support certification journeys and provide feedback to learners and managers.
• Facilitate Q&A sessions, explain complex concepts and contribute to certification assessments.
• Monitor learner progress and build deep product knowledge as a subject matter expert.

Skills

Facilitation

Presentation

Adult-learning principles

Teaching

Communication

Organisational skills

Independent working

Education

University degree or equivalent

Tools

Copilot

PowerPoint

Camtasia

Articulate

Job description

Job Description Are you passionate about turning complex product knowledge into engaging learning experiences? We are looking for a confident and experienced Senior Learning Facilitator to help Sage customers and Business Partner consultants build the knowledge, capability and confidence they need to use and support our products successfully.In this role, you will discuss complex learning programmes across virtual, webinar and face-to-face environments. You will use your Sage product expertise to explain challenging concepts clearly, support certification journeys and provide meaningful feedback that helps learners progress.This is a hybrid role based in Johannesburg, requiring a minimum of 3 days on-site per week.Key Responsibilities ’ :• Deliver engaging, practical learning to customers and Business Partner consultants across online and in-person formats.• Lead complex learning programmes and adapt your approach to different levels of knowledge, experience and learner needs.• Support Business Partner consultants through structured product-learning and certification programmes.• Facilitate question-and-answer sessions, explain complex product concepts and contribute to certification assessments.• Monitor learner progress and provide clear, constructive feedback to consultants and their managers.• Build and maintain deep product knowledge, becoming a trusted subject matter expert across the payroll product portfolio.• Work with instructional designers to develop learner-centred content using tools such as Copilot, PowerPoint, Camtasia and Articulate.• Manage the learning processes and technology platforms used to deliver virtual sessions.• Gather feedback from learners, customers, partners and colleagues, using it to improve content and delivery methods.• Use technology and artificial intelligence responsibly to improve quality, efficiency and the learner experience.• Participate in customer and partner events, including conferences and user roadshows, when required.’ :• Strong Sage 300 People product knowledge and certification.• Sage Payroll Advanced (SPA) product knowledge and certification.• Sage Business Cloud Payroll Professional certification or experience would be an advantage.• Relevant experience working with Sage products in a customer, Business Partner, implementation, consulting or support environment.• Strong facilitation, presentation and teaching skills.• Knowledge of adult-learning principles and the ability to translate complex information into practical, easy-to-understand learning.• Experience using virtual-learning technologies.• Excellent communication, relationship-management and organisational skills.• Confidence working independently, managing complex learning requirements and taking accountability for results.• A university degree or equivalent practical experience.• A genuine passion for helping customers and Business Partners succeed.:During your first three months, you will focus on strengthening your product knowledge and learning-delivery capability based on your existing experience. You will become familiar with Sage’s learning programmes, certification processes, technology platforms and learner groups, building towards independently managing and delivering complex curricula.?This is an opportunity to take ownership of learning programmes across the payroll portfolio and make a direct contribution to the success of our customers and Business Partners.You will join a supportive team of facilitators and Instructional Designers, with the freedom to manage your work and the backing you need to succeed. The role also provides valuable experience that could support future career opportunities in areas such as product development, product marketing or pre-sales.If you have strong Sage 300 People product knowledge, enjoy presenting and want to use your experience to help others succeed, we would love to hear from you.:• Work away scheme for up to 10 weeks a year.• Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.• Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.• Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.• Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.• Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.• Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.• Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.• 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.• Paid 5 days yearly to volunteer through our Sage Foundation.• Employee Assistance Program: free, 24/7 short-term counselling, practical support and coaching for you and your family.• Flexible work patterns and hybrid working.#LI-VS1