Senior Infrastructure Engineer: Server & Network Specialist

Edge Executive Search Group; Johannesburg; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Edge Executive Search Group presents a Server & Network Engineer role in Johannesburg, permanent. You will maintain, secure and optimise ICT infrastructure across servers, networks, telephony and security, collaborating with stakeholders and external partners.

The position requires hands-on expertise, strong problem-solving, and the ability to own incidents from detection to resolution within defined SLAs. You will work across 1st/2nd/3rd line support, with a focus on reliability and continuous

Qualifications

• Hands-on experience in server and network infrastructure support.
• Proficient with Windows Server environments.
• Experience with LAN/WAN/VPN/APN networks.
• Familiar with firewalls and infrastructure monitoring.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide efficient and effective infrastructure support across servers, networks, telephony and security.
• Install and configure networking, telephony, Windows Server hardware, software and applications in line with best practice.
• Troubleshoot issues from operating system through to network level.
• Resolve hardware, network, application, firewall and infrastructure-related issues.
• Configure, optimise, fine-tune and monitor operating systems, firewalls, network devices, applications and cloud services.
• Monitor and troubleshoot LAN, WAN, VPN and APN environments.
• Support the security of network and server environments through access controls and IT security policies.
• Schedule and manage firmware and patching across networks, phones, servers and applications.
• Maintain network fault logs, server and service logs and investigate infrastructure incidents.
• Identify opportunities for process improvement and automation.
• Ensure supported hardware and applications comply with relevant licensing agreements.
• Manage infrastructure-related suppliers and contracts within prescribed SLAs.
• Provide 1st, 2nd and 3rd line IT support through telephonic, remote and onsite channels.
• Attend to ICT support requests and ensure timely resolution within agreed SLAs.
• Support the selection and installation of ICT resources.
• Provide user training where required.
• Assess infrastructure requirements and contribute to planning, provisioning and improvement initiatives.
• Liaise with third-party vendors to resolve incidents, problems and technical queries.
• Monitor and manage vendor SLAs.
• Ensure compliance with company policies and procedures.
• Communicate technical information effectively to stakeholders at different levels.

Skills

Server experience

Network experience

Windows Server

Troubleshooting

Communication skills

Vendor management

IT security basics

Tools

Monitoring tools

Patch management tools

Job description

Edge Executive Search Group presents a Server & Network Engineer role in Johannesburg, permanent. You will maintain, secure and optimise ICT infrastructure across servers, networks, telephony and security, collaborating with stakeholders and external partners.

The position requires hands-on expertise, strong problem-solving, and the ability to own incidents from detection to resolution within defined SLAs. You will work across 1st/2nd/3rd line support, with a focus on reliability and continuous