Senior ICT Service Technician (Multi-Skilled / Specialist / Team-Leader)

The Recruitment Guy; Newcastle; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading ICT solutions provider in Newcastle is seeking a Senior ICT Service Technician. This role involves providing support across various technology platforms, leading a team, and ensuring high service standards. Candidates must have a strong technical background, with at least 5 years of relevant experience and the ability to manage installations and troubleshooting effectively.

Qualifications

• Minimum 5 years relevant field service experience.
• Valid driver's license required.
• Strong installation and fault-finding skills.

Responsibilities

• Install, repair, service and support ICT systems.
• Provide technical leadership and mentorship to junior technicians.
• Conduct preventative maintenance and attend to field service calls.

Skills

CCTV / Security Surveillance

ICT Support & Networking

PABX / VoIP Solutions

Telecoms Infrastructure

Photocopier and OA Hardware

Installation and Networking

Fault-finding Skills

Education

Matric / Grade 12

Tertiary qualification or ICT technical trade

Job description

Title : Senior ICT Service Technician (Multi-Skilled / Specialist / Team-Leader)

Area : Newcastle

Industry : IT / CCTV / PABX / Telecommunications / Photocopiers

Ref No. : TRG 2306

Salary : Market related TCTC avail / neg (TBC)

Start Date : As soon as possible

Type : Permanent

An exciting opportunity exists for a highly experienced and multi-skilled Senior ICT Service Technician to join a well-established ICT solutions provider in Newcastle .

• The successful candidate will operate in a senior, hands-on capacity, offering support across multiple technology platforms and client environments.
• This role suits a dynamic team leader with strong technical capabilities across ICT, CCTV, PABX, telecommunications, and office automation.

DUTIES & RESPONSIBILITIES :

• Act as a Multi-skilled Technician / Specialist
• Install, repair, service and support :
• CCTV Systems
• Telecommunication Systems
• Photocopiers and Office Automation
• ICT Infrastructure and Networking
• Provide technical leadership and mentorship to junior technicians.
• Work closely with the Service Supervisor on planning, scheduling, client service and escalation matters.
• Maintain a CRM system for logging work, updates and reporting.
• Conduct preventative maintenance in line with service standards.
• Attend to field service calls and complete jobs at client sites.
• Carry out equipment installations, network setups and troubleshooting.
• Assist with technical support, training, and on-site testing.
• Ensure proper documentation of tasks, fault reports and service sheets.
• Travel as required to client sites.
• Must be physically fit and able to manage heavier office automation hardware.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS :

• Matric / Grade 12
• Tertiary qualification or ICT technical trade (adv)
• Valid Drivers Licence
• Minimum 5 years relevant field service experience
• Strong exposure to a variety of systems including :
• CCTV / Security Surveillance
• ICT Support & Networking
• PABX / VoIP Solutions
• Telecoms Infrastructure
• Photocopier and OA Hardware
• Strong installation, networking, and fault-finding skills.
• Experience in setting up print / scan to folder / email functionality.
• Good knowledge of technical manuals, diagrams and part catalogues.
• Proven ability to work independently and lead a team.
• Must reside in or near Newcastle.

TheRecruitmentGuy

TeamLeader

OfficeAutomation

BusinessSolutions

Newcastle

Ladysmith

Dundee

Amajuba

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

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