Senior HR Officer

Mass Markets; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

MCI in Cape Town, South Africa, seeks a Senior HR Officer to provide hands-on HR support and guidance across the business, with a strong focus on Employee Relations, HR operations, compliance and business partnering. The ideal candidate will have a solid HR Generalist background, extensive Employee Relations experience and a sound understanding of SA labour legislation.

Recruitment experience is also required to support Talent Acquisition.

Qualifications

• Solid HR Generalist background
• Extensive Employee Relations experience
• Strong understanding of South African labour legislation
• Recruitment experience to support Talent Acquisition when needed

Responsibilities

• Provide hands-on HR support and guidance across the business
• Focus on Employee Relations, HR operations, compliance and business partnering

Skills

Employee relations

HR operations

Compliance

Talent acquisition

HR generalist

Recruitment

Job description

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for an experienced Senior HR Officer to provide hands‑on HR support and guidance across the business, with a strong focus on Employee Relations, HR operations, compliance and business partnering.

The ideal candidate will have a strong HR Generalist background, extensive Employee Relations experience and a sound understanding of South African labour legislation. Recruitment experience is also required, as the role will support Talent Acquisition and hiring requirements when needed.

Location: Cape Town, South Africa (On‑site)

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