Senior Helpdesk Support Engineer

Nambiti Technologies (Pty) Ltd; Johannesburg; Sur place; ZAR 300 000 - 420 000; Plein temps

Résumé du poste

Nambiti Technologies (Pty) Ltd is seeking a Senior Helpdesk Support Engineer in Johannesburg. The role focuses on delivering high-quality IT support across user devices, networks, and telecoms, with emphasis on customer service and proactive issue resolution.

You will handle 1st line network/phone support, document activities, and collaborate with specialists to maintain stable services. A strong background in hardware maintenance and asset auditing is preferred.

Qualifications

• Bachelor’s Degree/Advanced Diploma in Information Technology or related field.
• At least 4 years’ experience in a system support environment.

Responsabilités

• Receive calls from senior customer engineers and help desk.
• Verify and identify problems with the help desk.
• Contact users to clarify problems and troubleshoot.
• Provide telephonic support to users when possible.
• Train users on how to use IT equipment.
• Undertake maintenance and repairs on damaged and repairable hardware.
• Report on uneconomical repairs.
• Provide daily operations support and maintenance for network and telephone infrastructure (1st line).
• Proactively monitor network and telephone infrastructure to provide stable services.
• Travel to customer locations and document work activity.
• Undertake audits of hardware and software assets.
• Keep abreast of trends in hardware and software developments.
• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems.

Connaissances

Customer service

Network support

Hardware maintenance

Formation

Bachelor’s Degree/Advanced Diploma in Information Technology related qualification

Description du poste

Reference: JHB002475-TR-1

We are recruiting for a Senior Helpdesk Support Engineer.

Duties & Responsibilities

Customer Service

• Receive calls from senior customer engineer/help desk.
• Verify/identify problems with help desk.
• Contact users to get clarity on problems and troubleshoot.
• Provide telephonic support to users if possible.

IT Support

• Train users on how to use IT equipment.

Hardware Maintenance and Repairs

• Undertake maintenance and repairs on damaged and repairable hardware.
• Report on uneconomical repairs.

Network and Telephone Support

• Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
• Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.

CSN Support

• Respond to remote/satellite customer call-outs (hardware, software, and network calls).
• Provide telephone infrastructure (1st line support).
• Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.

Asset Management

• Undertake audits of hardware and software assets.

Research and Development

• Keep abreast of trends in hardware and software developments.

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project, or performance reporting.

Qualifications and Experience

• Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
• Relevant 4 years’ experience in a system support environment.