Senior Group Market Research Manager

nedbank; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading financial services provider in Johannesburg is seeking a professional to manage a research function. The ideal candidate will have 5-7 years of experience in the financial sector and the ability to develop customer insights strategies. Responsibilities include governance compliance, project management, and improving operational processes. Competitive salary and opportunities for growth are offered in this role.

Benefits

Corporate responsibility initiatives

Staff culture building initiatives

Qualifications

• 5 - 7 years managing a research function and exposure to financial services.
• Proficient in governance, risk, and controls.

Responsibilities

• Comply with internal and external governance requirements.
• Manage resources through project management disciplines.
• Continuously improve processes to enhance team operations.
• Develop market and customer insights strategy.

Skills

Budgeting

Change management

Client service management

Communication strategies

Decision making

Planning and organizing

Education

Bachelor of Commerce: Honours

Advanced Diplomas/National 1st Degrees

Job description

To influence the understanding and thinking of customer and consumer behaviour through foresight and leadership; customer insight; market and customer analytics; governance; consulting and advisory to enable business to achieve its objectives.

Job Responsibilities

• Comply with internal and external governance requirements; policies; procedures and standards to minimise risk to all stakeholders.
• Manage resources and deliverables through project management disciplines to meet business objectives.
• Meet client needs by developing proposals and presentations.
• Continuously improve processes to enhance the operations of the team.
• Identify; manage and partner with vendors to ensure the delivery of high-quality outputs.
• Develop the market and customer insights strategy and plan by understanding business strategy and client insights.
• Design; develop and implement research and insight projects by engaging and collaborating with internal and external stakeholders.
• Address business needs by proactively identifying opportunities to initiate strategic projects.
• Collaborate with internal and external stakeholders to identify research solutions to projects.
• Contribute to resolution of strategic issues by acting as the advisory / consultative function.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilizing suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor of Commerce: Honours , Bachelor of Commerce: Honours - Business Management

Minimum Experience Level

5 - 7 years managing a research function and exposure to financial services

Technical / Professional Knowledge

• Budgeting
• Change management
• Client service management
• Client service principles
• Communication Strategies
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Communication
• Decision Making
• Business Acumen
• Guiding Team Success
• Planning and Organizing
• Delegation and Empowerment

Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]