Senior Franchise Administrator

Pedros; Durban; On-site; ZAR 300,000 - 380,000; Full time

Job summary

Pedros in Durban seeks a Senior Franchise Administrator to provide end-to-end administrative and relationship support across the franchise application, onboarding and contracting lifecycle. You will be the main contact for prospective Franchisees, ensuring accurate documentation, efficient progress tracking and proactive query resolution.

The role requires strong administration, communication and business acumen, with confidence engaging Franchisees on commercial and financial matters.

Qualifications

• Diploma or degree in Business Administration, Finance, Commerce or a related field.
• Minimum 5 years' experience in a senior administrative, franchise, banking, financial services or business support role.
• Strong administrative and document management skills.
• Strong commercial and financial understanding.
• Ability to discuss basic business financial concepts, including gross profit and payback periods.
• Excellent written and verbal communication skills.
• Strong relationship and stakeholder management skills.
• High attention to detail and ability to manage multiple applications and priorities simultaneously.
• Confident engaging with prospective business owners and senior internal stakeholders.

Responsibilities

• Provide end-to-end administrative and relationship support throughout the franchise application, onboarding and contracting process.
• Serve as a key contact for prospective and new Franchisees; ensure documentation is accurately managed and queries are coordinated with internal teams.
• Manage administration of new Franchisee applications from initial enquiry through onboarding.
• Review and vet Franchisee application documentation for completeness and accuracy.
• Coordinate and participate in initial meetings with prospective Franchisees.
• Coordinate drafting and completion of franchise agreements with the Legal team.
• Oversee onboarding for approved Franchisees, including opening and setting up relevant accounts.
• Maintain accurate records and ensure all franchise documentation is filed.
• Act as a central contact for Franchisees throughout application and onboarding journey.
• Coordinate Franchisee queries with Operations, Legal, Finance and New Business teams.
• Respond to general commercial and financial queries related to franchise performance, investment requirements and payback periods.
• Track outstanding actions, documentation and approvals to ensure timely progress.
• Build professional relationships with Franchisees and provide high-standard service and communication.

Skills

Administrative excellence

Financial acumen

Communication skills

Stakeholder management

Attention to detail

Business engagement confidence

Office software proficiency

Education

Diploma or Degree in Business Administration/Finance/Commerce

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Duties And Responsibilities

• The Senior Franchise Administrator is responsible for providing end-to-end administrative and relationship support throughout the franchise application, onboarding and contracting process
• The role acts as a key point of contact for prospective and new Franchisees, ensuring documentation is accurately managed, applications progress efficiently, and queries are coordinated with the relevant internal teams. The successful candidate will require strong administration, communication and business acumen, with the confidence to engage Franchisees on commercial and financial queries
• Manage the administration of new Franchisee applications from initial enquiry through to onboarding
• Review and vet Franchisee application documentation for completeness and accuracy
• Coordinate and participate in initial meetings with prospective Franchisees
• Coordinate the drafting and completion of franchise agreements in conjunction with the Legal team
• Manage the onboarding process for approved Franchisees, including the opening and setup of relevant accounts
• Maintain accurate records and ensure all required franchise documentation is completed and filed
• Act as a central point of contact for prospective and new Franchisees throughout the application and onboarding journey
• Coordinate Franchisee queries with Operations, Legal, Finance and New Business teams
• Respond to general commercial and financial queries relating to franchise performance, investment requirements and expected payback periods
• Track outstanding actions, documentation and approvals to ensure applications progress timeously
• Build professional relationships with Franchisees and provide a high standard of service and communication

Requirements

• Relevant Diploma or Degree in Business Administration, Finance, Commerce or a related field
• Minimum 5 years' experience in a senior administrative, franchise, banking, financial services or business support role
• Strong administrative and document management skills
• Strong commercial and financial understanding
• Ability to understand and discuss basic business financial concepts, including gross profit and payback periods
• Excellent written and verbal communication skills
• Strong relationship and stakeholder management skills
• High attention to detail and ability to manage multiple applications and priorities simultaneously
• Confident engaging with prospective business owners and senior internal stakeholders
• Proficient in Microsoft Office, particularly Excel, Word and Outlook