Senior Digital Delivery Technician

Surbana Consultants Pte Ltd – Kingdom Of Saudi Arabia; Pretoria; On-site; ZAR 450,000 - 600,000; Full time

Job summary

Wabtec is seeking a Product Support Engineer to act as the critical interface to customers for the Digital Mine portfolio, including CAS and DGS products. You will configure, test, and deploy systems, work with clients on changes, and provide ongoing technical support to ensure satisfaction and successful outcomes.

The role requires Linux/Windows expertise, coding exposure, and strong communication. Travel and flexible hours may be required, with remote or on-site work as needed.

Qualifications

• Experience with Linux, Windows Server, IIS and SQL Server.
• Coding exposure to C, C++, Python, Java, HTML or similar.
• Knowledge of networks and communication tech.
• Ability to diagnose and solve tech issues.
• Customer-facing support and teamwork experience.

Responsibilities

• Configure the system to meet customer requirements.
• Test and verify system operation and performance.
• Collaborate with services team for deployment.
• Deliver configuration changes with customers per change control.
• Support firmware, software and configuration updates.
• Provide services per SLAs or project plans, remotely or on site.
• Own and provide technical support to customers and partners.
• Engage with Product Managers to reflect customer feedback.

Skills

Linux admin

Microsoft Server

SQL Server

C

C++

Python

Java

HTML

Networking

Communication

Teamwork

Customer service

Education

IT/Software degree

Tools

Helpdesk systems

Job description

Product Support Engineer (PSE) – Wabtec Digital Mine

Job Description
Product Support Engineer (PSE)
Job Function: Programs & Services
Business Unit: Wabtec Digital Mine
Reports to: Service Support Manager, Digital Mine
Location: Johannesburg
About the job
Join our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients.
PSE's are a critical interface to customers of the Digital Mine business - they are essential to customers achieving the safety and productivity outcomes needed.
You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.
How will yo make a difference?
Position Responsibilities
-Configure the system as appropriate to operate according to agreed customer requirements
-Perform testing / verification of system operation and performance for configured systems
-Work with services team to ensure successful deployment of new systems
-Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements
-Support firmware, software and configuration updates to ensure the system operates as required
-Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required
-Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes
-Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization
What we need to know about you?
We are looking for a dedicated and personable Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System) and DGS (Drill Guidance System) as well as other products that are added or developed in the future.
Required Skills
-Experience with Linux administration, Microsoft Server, IIS and SQL Server
-Coding exposure to C, C++, Python, Java, HTML or similar
-Sound knowledge of current network and communications technology
-Ability to read and interpret electrical wiring diagrams
-Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues
-Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives
-Excellent oral and written communication skills, with a high level of attention to detail
-Customer service focused, with a strong work ethic and ability to work unsupervised
-Good interpersonal and teamwork skills and ability to develop effective customer relationships
-Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation
Desirable:
-Tertiary degree in IT, software or computer engineering (or equivalent experience)
-Experience in an engineering, IT, communications / networking technology, or other technical position
-Project management / coordination experience
-Industry experience in a mining environment or with mobile fleet equipment
-Experience with the use of helpdesk / ticketing applications
Other Requirements:
-Flexible work hours to accommodate varying time zones
-Occasional travel (including international regions)
-A current driver's license is required
-On call availability (if required)

Additional Information
_Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations._

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.

We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

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