Senior Customs Operations Lead

3L Consulting (Pty) Ltd; Cape Town; On-site; ZAR 446,000 - 502,000; Full time

Job summary

3L Consulting (Pty) Ltd in Cape Town is seeking two experienced Customs Affairs Supervisors to join our express and logistics operations. You will lead the Customs team, drive operational efficiency, and ensure compliance and high service standards across the customs function.

The role requires hands-on customs-clearing expertise, strong people leadership, and the ability to resolve queries and exceptions quickly in a fast-paced environment.

Qualifications

• Bachelor's degree or Diploma in Business Management or related field.
• At least 2 years’ direct, hands-on experience in customs clearing.
• At least 2 years’ experience in a leadership role within express, courier or logistics.
• Experience engaging with SARS Customs officials to resolve queries and inspections.
• Experience with or knowledge of customs declarations, tariff classification, valuation and rules of origin.
• Experience working with customs-clearance systems or EDI.
• Valid Code 10 driver’s licence.
• Strong leadership and people-management skills.
• Ability to manage performance and drive results.
• Strong problem-solving and decision-making skills.
• Strong stakeholder-management and communication skills.

Responsibilities

• Lead, coach and develop a high-performing Customs team.
• Manage employee performance and drive operational results.
• Deliver first-time-right customer solutions and maintain high service standards.
• Manage customs clearances, audits and valuations.
• Oversee temporary imports/exports, and customs refund processes.
• Liaise with SARS Customs officials, carriers, customers and stakeholders.
• Manage and resolve customs queries, stops, detentions, inspections.
• Coordinate submission of supporting information to facilitate clearance and release of shipments.
• Investigate customs-clearance exceptions and elevate complex matters to Export Manager.
• Ensure customs declarations and supporting documentation are accurate and complete.
• Monitor performance, service levels and KPIs.
• Ensure ISO compliance and SOP adherence.
• Identify and implement opportunities for continuous process improvement.
• Ensure that systems, reporting and communications function effectively.
• Identify training requirements and support team development.
• Proactively resolve operational problems before they affect customers.

Job description

3L Consulting (Pty) Ltd in Cape Town is seeking two experienced Customs Affairs Supervisors to join our express and logistics operations. You will lead the Customs team, drive operational efficiency, and ensure compliance and high service standards across the customs function.

The role requires hands-on customs-clearing expertise, strong people leadership, and the ability to resolve queries and exceptions quickly in a fast-paced environment.