Senior Customer Support Specialist — Hybrid, Growth Bonus

Placements24; Pietermaritzburg; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary package with bonus

Comprehensive health, dental, and view

Professional development opportunities

Pension fund contribution

Hybrid work arrangements

Job summary

Placements24 is seeking a Senior Customer Support Specialist in Pietermaritzburg, KwaZulu-Natal. The role focuses on delivering expert guidance, resolving complex issues, and maintaining high customer satisfaction with a modern recruitment platform.

The ideal candidate will have strong communication and technical troubleshooting skills, experience with CRM and helpdesk systems, and a proactive approach to customer success. Hybrid work options may be available.

Qualifications

• Proven experience in a senior customer support or similar client-facing technical role.
• Excellent communication and problem-solving skills across multiple channels.
• Ability to explain technical concepts to non-technical users and manage priorities.

Responsibilities

• Provide advanced technical support via phone, email, and chat.
• Resolve complex customer issues and escalate when needed.
• Develop understanding of the platform and best practices for user success.
• Create and update knowledge base articles and FAQs.
• Identify trends and feedback for product/engineering teams.
• Lead user training sessions and webinars.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Customer-focused

Education

Bachelor's degree in IT/CS/Business

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a Senior Customer Support Specialist in Pietermaritzburg, KwaZulu-Natal. The role focuses on delivering expert guidance, resolving complex issues, and maintaining high customer satisfaction with a modern recruitment platform.

The ideal candidate will have strong communication and technical troubleshooting skills, experience with CRM and helpdesk systems, and a proactive approach to customer success. Hybrid work options may be available.