Senior Customer Success Leader - Global Growth & Strategy

189 GfK South Africa (Pty); Johannesburg; Vor Ort; ZAR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

189 GfK South Africa (Pty) is seeking a Senior Manager for Customer Success Management to act as a strategic partner to clients and lead a team of industry CSMs.

The successful candidate will have at least 8 years of relevant experience and a strong background in durable consumer goods markets. Key responsibilities include driving client engagement and adoption of GfK products, while ensuring effective training and onboarding for new customers.

Qualifikationen

• 8+ years relevant experience in consulting, market research, or product management.
• Proven team leadership experience.
• Excellent business understanding in durable consumer goods markets.

Aufgaben

• Act as strategic partner to local, regional, and global clients.
• Lead a team of industry CSMs and coordinate client services.
• Drive high adoption rates of gfknewron, demonstrating ROI.

Kenntnisse

Client-centric approach

Excellent communication skills

Leadership experience

Market research expertise

Ausbildung

8+ years in consulting or market research

Full certification as CSM

Jobbeschreibung

189 GfK South Africa (Pty) is seeking a Senior Manager for Customer Success Management to act as a strategic partner to clients and lead a team of industry CSMs.

The successful candidate will have at least 8 years of relevant experience and a strong background in durable consumer goods markets. Key responsibilities include driving client engagement and adoption of GfK products, while ensuring effective training and onboarding for new customers.