Senior Credit Control & Operations Manager

EnableSA Recruitment; Gqeberha; On-site; ZAR 600,000 - 1,200,000; Full time

Job summary

EnableSA Recruitment is seeking a senior operations leader in debt collection to oversee multiple collection channels, drive recovery targets, and optimise workflows. The role requires strong process discipline, data-driven decision-making, and extensive familiarity with South African regulations.

The successful candidate will mentor team leaders, manage performance, and foster a high‑performance culture while ensuring compliance with NCA, CDC, POPIA, and CPA.

Qualifications

• Bachelor’s degree in Business Management, Operations Management, Finance, or a related field will be advantageous.
• Relevant debt collection or credit management certifications will be advantageous.
• Strong understanding of South African debt collection legislation and regulatory frameworks.

Responsibilities

• Oversee daily operations across all collection channels (call centre and legal collections).
• Ensure collection strategies are executed efficiently to meet or exceed recovery targets.
• Monitor and manage operational costs, productivity, and resource allocation.
• Implement and refine operational workflows to improve efficiency and scalability.
• Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect).
• Analyse performance data and implement corrective actions where required.
• Drive continuous improvement initiatives based on data driven insights.

Skills

Operational leadership

Debt collection

Excel proficiency

Reporting tools

Team management

Data-driven

Education

Bachelor's degree (Business Management)

Debt collection certifications

Tools

Microsoft Excel

Job description

EnableSA Recruitment is seeking a senior operations leader in debt collection to oversee multiple collection channels, drive recovery targets, and optimise workflows. The role requires strong process discipline, data-driven decision-making, and extensive familiarity with South African regulations.

The successful candidate will mentor team leaders, manage performance, and foster a high‑performance culture while ensuring compliance with NCA, CDC, POPIA, and CPA.