Senior Client Success Leader - Remote Growth

EyeCarePro Inc.; Cape Town; Remote; ZAR 1,983,000 - 2,644,000; Full time

Job summary

EyeCarePro is a leading digital marketing and technology company serving the optometry industry. The role seeks a Client Success Senior Manager to build and lead a scalable client success function across our brands, strengthening relationships and driving sustainable growth.

Reporting to the COO, you will translate priorities into an operating plan with clear standards and measurable outcomes, leading the team and shaping capabilities as the organization grows.

Qualifications

• Proven track record leading Client Success or similar function.
• Experience scaling a client-facing organization.
• Strong analytical judgment and commercial focus.

Responsibilities

• Lead the Client Success function including Team Leads.
• Design and implement operating model with standards and measurement.
• Own client coverage, capacity, and engagement cadence.
• Drive retention and expansion through data-driven actions.
• Collaborate with Sales and other teams to drive growth.

Skills

Client success leadership

Team leadership

Retention improvement

Tools

AI & automation tooling

Job description

EyeCarePro is a leading digital marketing and technology company serving the optometry industry. The role seeks a Client Success Senior Manager to build and lead a scalable client success function across our brands, strengthening relationships and driving sustainable growth.

Reporting to the COO, you will translate priorities into an operating plan with clear standards and measurable outcomes, leading the team and shaping capabilities as the organization grows.