Senior Client Manager

Marsh McLennan; Alice; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

Marsh Risk in Johannesburg seeks a Senior Client Manager to deliver exceptional service to large SA clients. You will lead annual renewals, support claims and risk management, and act as a trusted advisor with industry experts.

You will nurture client relationships, translate risks into practical solutions, and stay ahead of market shifts while working in a hybrid setup.

Qualifications

• 10 years of experience in a similar client-servicing role in insurance.
• FAIS fit & proper, and AIISA or similar
• Bachelor's degree in risk or insurance field
• Excellent interpersonal and negotiation skills
• High attention to detail
• Action-oriented mindset
• Strong presenting skills
• Experience with Microsoft Office applications (Outlook, Excel, Word, PowerPoint)

Responsibilities

• Build and nurture client relationships through ongoing engagement.
• Manage renewal cycles and daily servicing for a portfolio of clients.
• Collaborate with internal stakeholders to deliver best-in-class client experience and value.
• Understand clients' business, industry and risks and translate into practical solutions.
• Stay informed on insurance market shifts affecting clients.
• Navigate ambiguous situations and drive successful outcomes.
• Demonstrate fast, proactive thinking and service excellence.
• Mentor junior colleagues and support team development.
• Negotiate with commercial mindset and create new relationships through networking.
• Adhere to internal processes and SLAs and support after-hours needs.

Skills

Relationship building

Negotiation

Client servicing

Ambiguity handling

Presentation skills

Attention to detail

Action-oriented mindset

Microsoft Office

Outlook

Excel

Word

PowerPoint

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join the Risk Management Practice at Marsh. This role will be based in Johannesburg , hybrid and has a requirement of working at least three days a week in the office.

As a Senior Client Manager, your main focus will be on delivering exceptional service and utilizing your growth mindset to deliver value to a portfolio of large, listed businesses in South Africa. You will be an expert in insurance broking and you will lead the annual renewal cycle and daily servicing on a portfolio of clients, as well as supporting claims, risk management and other services.

In this role, you will focus on creating and nurturing relationships as a trusted advisor to our clients. You will work closely with Industry experts and the broader client servicing team to bring relevant and innovative solutions to client, bringing the value of MMC to our clients.

We will count on you to:

• Be a great relationship builder, and nurture existing relationships through continuous client engagement


• Manage the renewal cycle and daily servicing for a portfolio of clients


• Work with internal stakeholders to deliver the best possible client experience and value


• Deeply understand a client’s business, industry, and risks; and translate that knowledge into practical, innovative solutions


• Keep abreast of the insurance market and seismic shifts in client’s industries


• Be able to work in ambiguous situations, make sense of and a success of them


• Be a fast-paced thinker who is committed to service excellence


• Be adaptable and pro-active to change


• Mentor and develop junior colleagues


• Manage negotiations with a commercial mindset


• Create new relationships through networking


• Adhere to internal processes and SLA’s


• Occasionally work outside business hours to support urgent needs of clients

What you need to have:

• 10 years of experience in a similar client-servicing role in insurance, looking after similar sized clients


• FAIS fit & proper, and AIISA or similar


• Bachelors degree, preferably in a risk or insurance related field


• Excellent interpersonal and negotiation skills


• High attention to detail


• Action-orientated minsdet


• Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint


• Strong presenting skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [e-mail] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.