Senior Claims Assessor - General Liability

Placements24; Johannesburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

Placements24 is seeking a Senior Claims Assessor to join our insurance client in Johannesburg, Gauteng. You will manage complex general liability claims from initiation to closure, ensuring fairness, accuracy, and regulatory compliance, in a hybrid work setup.

The role requires 5+ years in complex liability claims, strong negotiation, and excellent analytical abilities. You will mentor junior staff and collaborate with underwriters and legal counsel to resolve disputes and ensure timely

Qualifications

• 5+ years of experience handling complex general liability claims.
• Tertiary qualification in Law, Risk Management or related field is desirable.
• Strong negotiation and analytical skills with attention to detail.

Responsibilities

• Investigate, evaluate, and negotiate general liability claims, determining coverage and liability.
• Appoint and manage external investigators, loss adjusters, and legal counsel as required.
• Ensure accurate and timely reserving and financial reporting for assigned claims portfolio.
• Maintain comprehensive and up-to-date claim files in accordance with company standards and regulatory guidelines.
• Provide expert advice and guidance to underwriters, claims handlers, and other stakeholders on complex liability matters.
• Contribute to the continuous improvement of claims handling processes and procedures.
• Mentor and support junior members of the claims team, fostering their professional development.
• Conduct thorough reviews of claim documentation, including policy wordings, incident reports, and expert opinions.
• Represent the company in claim-related disputes or litigation, when necessary.

Skills

Negotiation

Communication

Interpersonal skills

Analytical thinking

Mentoring

Time management

Education

Tertiary qualification in Law or Risk Management

Tools

Claims management software

Microsoft Office

Job description

About the Role

Our client, a leading name in the insurance sector, is seeking a highly experienced and meticulous Senior Claims Assessor to join their dynamic team in Johannesburg, Gauteng . This pivotal role involves managing complex general liability claims from initiation to closure, ensuring fairness, accuracy, and adherence to policy terms and regulatory requirements. You will play a crucial part in upholding our client's reputation for exceptional service and integrity. This position offers a hybrid work model, blending the benefits of in-office collaboration with the flexibility of remote work, fostering a productive and balanced work environment.

Key Responsibilities

• Investigate, evaluate, and negotiate general liability claims, determining coverage and liability.
• Appoint and manage external investigators, loss adjusters, and legal counsel as required.
• Ensure accurate and timely reserving and financial reporting for assigned claims portfolio.
• Maintain comprehensive and up-to-date claim files in accordance with company standards and regulatory guidelines.
• Provide expert advice and guidance to underwriters, claims handlers, and other stakeholders on complex liability matters.
• Contribute to the continuous improvement of claims handling processes and procedures.
• Mentor and support junior members of the claims team, fostering their professional development.
• Conduct thorough reviews of claim documentation, including policy wordings, incident reports, and expert opinions.
• Represent the company in claim-related disputes or litigation, when necessary.

Requirements

• A minimum of 5 years of experience in handling complex general liability claims within the insurance industry.
• A relevant tertiary qualification in Law, Risk Management, or a related field is highly desirable.
• Proven ability to interpret and apply policy wordings and legal principles to claim scenarios.
• Strong negotiation, communication, and interpersonal skills, with the ability to build rapport and manage expectations.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Proficiency in claims management software and standard office applications.
• Ability to work effectively both independently and as part of a collaborative team.
• Demonstrated experience in mentoring or supervising junior staff.
• A proactive approach to managing workload and meeting deadlines in a fast-paced environment.
• Reside within a commutable distance to Johannesburg, Gauteng to facilitate the hybrid work arrangement.

Benefits

• Our client offers a competitive remuneration package, including an attractive annual salary and performance-based bonuses.
• Employees benefit from comprehensive medical aid and retirement fund contributions, alongside opportunities for ongoing professional development and training.
• You will be part of a supportive and collaborative work culture that values innovation and employee well-being.
• The hybrid work model provides a great work-life balance, and there are ample opportunities for career progression within a leading insurance organization.
• Additional perks include access to wellness programs and potential for international exposure within the group.