Senior Citrix Support Engineer (After-Hours Standby)

Datafin; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A telecommunications company in Cape Town seeks a Senior Support Engineer specialized in Citrix. This role involves providing high-level support for Citrix environments and requires at least 5 years of experience in a senior position. Candidates must have a Grade 12 certificate and CCA-V or similar certification. Strong analytical skills, teamwork, and the ability to provide after-hours standby support are essential. The position highlights the importance of supporting various Citrix products and maintaining service quality standards.

Qualifications

• Minimum of 5+ years supporting Citrix in a senior position.
• Experience with Hyper-V, VMware or Nutanix AHV.
• Strong analytical skills to prioritize requests.

Responsibilities

• Support Citrix Virtual Apps and Desktops.
• Manage escalations to 2nd Level and Specialist Support.
• Ensure minimal impact during incident management.

Skills

Citrix Virtual Apps and Desktops

Citrix Application Delivery Controllers

Citrix DaaS

Goliath monitoring

Patch Management

Team collaboration

Incident management

Education

Grade 12/Matric Certificate

CCA-V or similar certification

Tools

Hyper-V

VMware

Nutanix AHV

Job description

A telecommunications company in Cape Town seeks a Senior Support Engineer specialized in Citrix. This role involves providing high-level support for Citrix environments and requires at least 5 years of experience in a senior position. Candidates must have a Grade 12 certificate and CCA-V or similar certification. Strong analytical skills, teamwork, and the ability to provide after-hours standby support are essential. The position highlights the importance of supporting various Citrix products and maintaining service quality standards.