Senior Business Analyst & Process Improvement

Pedros; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Pedros is seeking an experienced Business Analyst to investigate business needs, map current and future processes, and translate problems into testable requirements for technology and operational improvements across Pedros and its brands.

Reporting to the Group Project Manager, you will bridge business stakeholders, the PMO, Technology & Innovation, and vendors, ensuring business intent is maintained through design, testing and implementation, while driving efficiency and customer experience.

Qualifications

• Bachelor’s degree or relevant diploma in Business Analysis, Information Systems, Business Management, Industrial Engineering or a related field.
• 3+ years’ practical experience in business analysis, process analysis, systems analysis or a comparable role.
• Experience producing BRDs, process maps, functional requirements, user stories, acceptance criteria and gap-analysis outputs.
• Experience supporting software, systems implementation, automation or digital transformation initiatives.
• Agile certification (e.g. Agile BA, Scrum Product Owner).
• Process improvement certification (e.g. Lean Six Sigma Yellow or Green Belt)

Responsibilities

• Prepare and maintain Business Requirements Documents, functional requirements, user stories, acceptance criteria, business rules and supporting data or non-functional requirements.
• Validate requirements with business owners, subject matter experts, technical teams and vendors, and obtain appropriate approval.
• Maintain requirements traceability and manage requirement changes throughout design, build, testing and implementation.
• Ensure requirements are clear, complete, feasible, testable and aligned to the approved business outcome.
• Plan and conduct interviews, workshops, observation sessions and document reviews to understand business needs, pain points, objectives and constraints.
• Define the underlying business problem or opportunity before solution selection or development begins.
• Identify stakeholders, process boundaries, business rules, assumptions, dependencies and success measures.
• Challenge assumptions constructively and ensure requirements reflect enterprise outcomes rather than isolated departmental preferences.
• Document current-state (As-Is) and future-state (To-Be) processes using clear process maps and workflow diagrams.
• Perform gap, root-cause, impact and options analysis to identify inefficiencies, risks, control weaknesses and improvement opportunities.
• Develop practical recommendations for process simplification, standardisation, automation or technology enablement.
• Assess cross-functional implications and support consistent processes across brands, countries, stores and Head Office functions.
• Translate requirements and acceptance criteria into test scenarios and business validation points.
• Coordinate user acceptance testing, execute testing where required, and support defect clarification and business sign-off.
• Contribute to stakeholder communications, training needs, process updates, readiness activities and operational handover.
• Confirm whether implemented changes meet the approved requirements and intended business benefits.
• Work with Technology & Innovation, IT, developers, vendors, designers and testers to clarify requirements and support solution design.
• Assist with evaluating solution options, existing capabilities and vendor proposals against documented business needs.
• Support prototyping, walkthroughs, backlog refinement, sprint activities and solution demonstrations.
• Provide analysis support during implementation and help resolve requirement-related questions or scope ambiguity.
• Provide accurate analysis status updates, risks, issues, dependencies and decisions to the Project Manager and project team.
• Support project planning, milestone tracking, workshop coordination and action management when required.
• Maintain analysis artefacts, approvals, version control and audit trails in approved PMO repositories.
• Contribute to continuous improvement of business analysis standards, templates and ways of working.

Skills

Facilitation

Stakeholder management

Business analysis

Process mapping

Requirements elicitation

Education

Bachelor’s degree in Business Analysis, Information Systems, Business Management, or related field

Job description

Pedros is seeking an experienced Business Analyst to investigate business needs, map current and future processes, and translate problems into testable requirements for technology and operational improvements across Pedros and its brands.

Reporting to the Group Project Manager, you will bridge business stakeholders, the PMO, Technology & Innovation, and vendors, ensuring business intent is maintained through design, testing and implementation, while driving efficiency and customer experience.