Senior Business Analyst - Digital Banking

Placements24; Randburg; On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Bonus scheme

Medical aid

Provident fund

Leave benefits

Professional development

Job summary

Placements24 is seeking a Senior Business Analyst in Randburg, Gauteng to drive the digital transformation of banking operations. You will gather and analyze business requirements, define solutions for digital banking platforms, and ensure seamless alignment between business needs and technical delivery.

Responsibilities include eliciting requirements for online channels, mobile apps, onboarding, and UAT support, with strong stakeholder collaboration and agile work practices.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience as a Business Analyst within Banking & Finance, with a focus on digital banking, online platforms, or mobile apps.
• Proven experience in requirements elicitation, documentation (BRDs, FSDs, user stories), and stakeholder management.
• Strong understanding of agile methodologies (Scrum, Kanban) and experience working in agile teams.
• Proficiency in using BA tools and techniques (UML, BPMN).
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Elicit, analyze, document, and validate business requirements for digital banking initiatives (online channels, mobile apps, onboarding).
• Translate needs into functional/non-functional specs, user stories, and use cases.
• Collaborate with stakeholders across business units, IT, product, and design.
• Facilitate workshops to gather requirements and drive consensus.
• Develop process flows, wireframes, and prototypes for proposed solutions.
• Support development and testing to ensure alignment with objectives and quality.

Skills

Requirements elicitation

Stakeholder management

Agile methodologies

UML/BPMN

Analytical thinking

Communication

Education

Bachelor's degree in Business Administration/IT/CS

Tools

JIRA

UML

BPMN

Job description

About the Role

Our client, a leading financial services group, is seeking an experienced Senior Business Analyst to join their team in Randburg, Gauteng . This role is central to driving the digital transformation of their banking operations. You will be responsible for gathering and analyzing business requirements, defining solutions for digital banking platforms, and ensuring seamless integration between business needs and technical implementation. This is an exciting opportunity to shape the future of digital finance in Randburg and contribute to innovative projects within a challenging yet rewarding environment.

Key Responsibilities

• Elicit, analyze, document, and validate business requirements for digital banking initiatives, including online channels, mobile banking apps, and customer onboarding processes.
• Translate business needs into detailed functional and non-functional specifications, user stories, and use cases.
• Collaborate closely with stakeholders across business units, IT, product management, and design teams.
• Facilitate workshops and meetings to gather requirements and drive consensus.
• Develop process flows, wireframes, and prototypes to illustrate proposed solutions.
• Support the development and testing phases, ensuring that solutions meet business objectives and quality standards.
• Conduct user acceptance testing (UAT) and manage stakeholder feedback.
• Identify opportunities for process improvements and contribute to strategic planning for digital banking evolution.
• Analyze and document existing business processes and systems.
• Stay informed about industry trends and best practices in digital banking and financial technology.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience as a Business Analyst, with a significant focus on digital banking, online platforms, or mobile applications within the Banking & Finance sector.
• Proven experience in requirements elicitation, documentation (e.g., BRDs, FSDs, user stories), and stakeholder management.
• Strong understanding of agile methodologies (Scrum, Kanban) and experience working in agile teams.
• Proficiency in using business analysis tools and techniques (e.g., UML, BPMN).
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced, complex environment.
• Familiarity with banking operations, products, and digital channels is essential.
• Experience with JIRA or similar project management/tracking tools.

Benefits

Our client offers a competitive salary, performance-related bonuses, and a comprehensive benefits package including medical aid, provident fund, and excellent leave benefits. Opportunities for professional development and career progression within the dynamic digital banking space are abundant. This role is based in Randburg, Gauteng , providing a stimulating work environment within the Banking & Finance industry.