Senior Application Support

theapexgroup; Cape Town; On-site; ZAR 550,000 - 850,000; Full time

Job summary

The Apex Group in Cape Town is seeking a Senior Application Specialist to maintain and optimize financial software applications, support daily operations, and collaborate with international IT teams.

You will handle change and release processes, contribute to scripting and automation, and ensure seamless front-end, middleware, and back-end support with a focus on delivering client-centric solutions.

Qualifications

• Minimum of 5+ years in IT application support in financial services.
• Experience with Change and Release Management.
• Solid understanding of IT services and applications.
• Experience with Olympic Banking System is advantageous.
• Experience with ticketing tools like Service Now is an advantage.

Responsibilities

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

Skills

IT Application Support

Change Management

IT Systems Understanding

Scripting (PowerShell)

Stakeholder Communication

Tools

SWIFT

FIX

SSRS

Abacus

ServiceNow

Globalscape

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you.

Senior Application Specialist

The primary responsibility of the Senior Application Specialist is to further provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions.including the peripheric solutions. Further development of process including the development of scripts is also part of the scope.The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities. He must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users' needs.The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

Skills Required

• A minimum of 5 or more years' experience in the field of IT application support, in financial sector.
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
• Knowledge in Core Banking solution like (Olympic Banking System) is advantage
• Experience in tolls like (SWIFT, FIX etc)
• Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus.
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, ...)
• Experience in SQL / PL SQL is advantageous.
• Experience in FTP, SFTP solutions like Globalscape is advantageous.
• Process design and implementation experience
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English - both written and verbally, German and/or French advantageous