Senior Administrator MMH261019-4

Momentum; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Momentum is seeking a customer service professional to support the Retirement and Risk Book of Business. The role focuses on prompt mailbox management, claims checks and timely query resolution. You will work closely with the Administration Manager to ensure accurate admin reporting and compliance with policies.

Strong knowledge of benefits administration and regulatory requirements is essential. The successful candidate will contribute to high client satisfaction and operate within service

Qualifications

• Minimum 4–6 years of relevant experience in customer service or financial services.
• Proven knowledge of industry regulations and product knowledge.
• Experience with employee benefits is essential.

Responsibilities

• Manage the team mailbox efficiently and promptly.
• Oversee credit control accounts for retirement and risk book of business.
• Monitor risk claims accruals and assist with admin reports quarterly.
• Check claims and contribution cycles and resolve queries within SLAs.
• Maintain service delivery to enhance client retention and satisfaction.
• Support administration manager and contact centre as needed.
• Resolve complaints within specified timeframes and implement corrective actions.

Skills

Customer service

Financial services

Team coordination

Claims processing

Education

Grade 12

Yenzani training

Tools

MS Office

Job description

Role Purpose

To provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to queries timeously.

Requirements

• Grade 12 (NQF Level 4)
• 4-6 Year's relevant experience
• Employee benefits experience is essential
• Extensive industry knowledge and product knowledge as well as relevant legislation
• Successful completion of Yenzani training is preferred

Duties and Responsibilities

The Incumbent Will Be Co-responsible For The Following

• Effective and prompt management of the team mailbox.
• Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
• Ensuring effective management of the risk claims accruals of the team.
• In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
• Assisting with the checking of claims and contribution cycles (recons) as the need arises.
• Taking ownership of queries and ensuring they are resolved timeously and effectively.
• Ensuring adherence to organisational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Engaging in effective communication and delivering according to Service Level Agreements and providing first time resolution.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Supporting the Administration Manager and client centric model that enables efficient and effective client service.
• Assist on the contact centre as the need arises.
• Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.