Senior Administrator

Old Mutual Life Assurance Company (SA) Ltd; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd in Cape Town seeks a first-line technical support specialist for EBQ processes. You will diagnose issues, triage incidents, and coach administrative staff on correct EBQ usage.

You will liaise with Product and IT teams to resolve complex problems, analyze trends, and support continuous process improvements. Training and data reporting are also part of the role.

Qualifications

• Strong EBQ system knowledge and administrative process understanding.
• Ability to diagnose system issues and determine escalation paths.
• Incident management and tracking experience.
• Communication with technical and non-technical stakeholders.
• Continuous improvement mindset and stakeholder liaison skills.

Responsibilities

• Act as first contact for EBQ-related technical issues and triage incidents.
• Provide SME guidance and training to admins capturing EBQs.
• Identify patterns, suggest improvements to EBQ processes and workflows.
• Coordinate with IT and Product teams to resolve system issues.
• Generate standard reports and assist in timely incident resolution.

Skills

Accounting

Action Planning

Budget Management

Calendar Coordination

Computer Literacy

Data Analysis

Database Reporting

Data Compilation

Data Interpretation

Executing Plans

Financial Acumen

Management Reporting

Numerical Aptitude

Oral Communications

Report Review

Education

Matriculation Certificate (Matric)

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role provides first-line technical support and subject matter expertise to administrative staff processing Existing Business Quotes (EBQs). The role focuses on diagnosing and triaging technical issues, coordinating resolution with IT and Product teams, supporting administrators through guidance and training, and identifying opportunities to improve system processes and performance.

Responsibilities

1. Technical Issue Triage and Incident Coordination Act as the first point of contact for technical issues related to issuing EBQs. Diagnose and triage system issues to determine the root cause. Resolve minor or process-related issues directly where possible. Log IT incidents when technical system intervention is required. Monitor, track, and actively drive incidents to resolution with IT teams. Provide feedback and updates to administrators on incident progress.
2. Subject Matter Expertise and User Support Serve as the subject matter expert (SME) on EBQ processes and system functionality. Support administrative staff who capture and issue EBQs. Provide guidance on correct system usage and troubleshooting steps. Assist staff in resolving operational challenges during the capturing process. Provide informal coaching and training to improve system use and accuracy.
3. Trend Analysis and Continuous Improvement Monitor recurring issues and identify patterns or trends in system problems. Analyse operational challenges experienced by administrators. Identify opportunities to improve system processes, workflows, or user practices. Recommend improvements to reduce errors and increase efficiency.
4. Stakeholder Liaison Liaise with Product teams regarding system functionality and technical challenges. Communicate operational feedback and user experience insights to Product teams. Coordinate with IT and Product teams to support the resolution of system issues. Participate in discussions on system enhancements or changes affecting EBQ processes.
5. Insights and Reporting Extract and combine data to generate standard reports. Efficient triaging and escalation of EBQ technical issues. Timely resolution of system incidents through coordination with IT. Improved administrator capability in using EBQ systems. Identification and escalation of system improvement opportunities.

Requirements

Technical & Functional Matric

• Strong understanding of EBQ systems and administrative processes is essential
• Strong product knowledge of Greenlight, Old Mutual Protect, and Max is essential
• Ability to diagnose system issues and determine escalation paths
• Incident management and tracking
• Process and workflow understanding
• Analytical Ability to identify patterns and root causes in system issues
• Continuous improvement mindset
• Interpersonal
• Strong communication skills with technical and non-technical stakeholders
• Ability to explain systems to operational staff
• Stakeholder coordination na

Skills

• Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

• Directs Work Drives Results Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy

Education

Matriculation Certificate (Matric)

Closing Date

02 November 2026 , 23:59

Appointment Details

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Story!

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.