OMF Financial Consultant (Elukwatini)

Old Mutual Finance (Pty) Ltd; eLukwatini; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Old Mutual Finance (Pty) Ltd is seeking a sales-oriented professional to advise on products to a specified market. You will handle routine customer inquiries, ensure CRM data accuracy, and support business development activities while following compliance standards.

The role emphasizes customer relationship development, identifying sales opportunities, and maintaining high-service quality within a regulated environment.

Qualifications

• NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
• Customer service focus and ability to handle inquiries within compliance standards
• Experience with CRM systems and data entry for customer records preferred

Responsibilities

• Provide advice on a range of products to a defined market.
• Carry out standard customer service activities and handle simple inquiries.
• Assess compliance with standards and protocols for routine inquiries.
• Receive visitors and assist with information requests.
• Maintain accurate customer details and notes in CRM.
• Interview customers to clarify requirements using a multilevel sales script.
• Make calls to develop relationships with potential customers.
• Resolve customer queries and complaints as the first point of contact.
• Follow mandatory procedures to meet quality and regulatory codes.
• Carry out routine business development support tasks following established procedures.
• Identify potential customers and sales opportunities from referrals and inquiries.
• Extract and input data into spreadsheets or standard formats.

Skills

Consultative Selling

Customer Feedback Management

Customer-Focused

Customer Service

Customer Understanding

Evaluating Information

Identifying Customer Needs

Identifying Sales Opportunities

Oral Communications

Probing Questions

Qualifying Prospects

Sales Data Management

Sales Software

Strategic Selling

Strengthening Customer Relationships

Education

NQF Level 4

Grade 12

National or Occupational Certificate or equivalent

Tools

CRM Software

Spreadsheets

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities Customer Service Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships.

Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

na Skills Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies Balances Stakeholders Builds Networks Communicates Effectively Customer Focus Ensures Accountability Instills Trust Interpersonal Savvy Manages Complexity

Education NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

Closing Date 31 October 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.

The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.