Senior Account Executive

OPEN Health; South Africa; Remote; ZAR 540,000 - 760,000; Full time

Benefits offered by this job

Competitive pay

Training & development

CSR program

Global collaboration

Diversity & inclusion

Job summary

OPEN Health is seeking a Senior Account Executive to support the Patient Engagement team, coordinating client accounts and ensuring projects run smoothly from brief to completion.

You will liaise with clients, internal teams and external partners, managing workflows, timelines and MLR processes, while developing strong relationships and driving account growth across a varied portfolio of healthcare projects.

Qualifications

• Experience in professional client relationship management.
• Strong organisational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Confidence working directly with clients and collaborating with cross-functional teams.
• Strong attention to detail and a commitment to delivering high-quality work.
• A proactive approach to problem-solving and the ability to make clear, considered decisions.
• Strong interpersonal, listening, presentation and client service skills.
• Experience building and maintaining productive relationships with both clients and internal teams.
• Proficiency in Microsoft 365, including Word, Excel, PowerPoint, Outlook and Teams.
• Experience with Veeva would be an advantage.
• Experience in biopharmaceutical patient marketing, either agency or client-side, would also be beneficial.

Responsibilities

• Support the day-to-day delivery of programmes and projects across assigned client accounts.
• Build strong working relationships with clients, keeping them informed on project progress, timelines and deliverables.
• Coordinate internal and external meetings, status updates, partner agencies, project workflows and MLR processes.
• Develop a strong understanding of each client account, including their brand, therapy area, objectives and overall scope.
• Proactively identify potential challenges relating to client needs, workflows, budgets, timelines or scope, working with the wider team to find solutions.
• Keep meeting minutes, project trackers and reports accurate and up to date.
• Help keep projects moving efficiently from initial brief through to final delivery, ensuring timelines and quality standards are met.
• Support the briefing process, ensuring briefs are clear, complete and ready on time.
• Review project deliverables against briefs and provide clear, constructive feedback.
• Prioritise competing projects and deadlines while maintaining a high standard of work.
• Work closely with colleagues across different disciplines to support successful project delivery.
• Foster collaboration and teamwork across internal project teams.
• Coordinate freelancers and external agency partners, maintaining strong relationships and keeping up to date with availability.
• Develop a strong understanding of the new business process and support new business opportunities and pitches.
• Contribute ideas and identify opportunities to support the organic growth of existing client accounts.
• Support project financial management, including estimates, invoices and financial trackers.
• Attend finance calls and provide accurate updates on project finances.
• Manage client financial trackers and provide updates to senior account management.
• Proactively flag potential risks relating to budgets, over-servicing or work falling outside agreed scope.

Skills

Relationship management

Project management

Client service

Stakeholder coordination

Cross-functional collaboration

Education

Bachelor's degree in business, marketing, biology or life sciences

Tools

Microsoft 365

Veeva

Excel

PowerPoint

Job description

Location: Remote – UK, Ireland or South Africa

Job Summary

We’re looking for a Senior Account Executive to join our Patient Engagement team, supporting the day-to-day delivery of client accounts and helping to ensure projects run smoothly from brief through to completion.

Working closely with clients, internal teams and external partners, you’ll play an important role in coordinating projects, managing workflows and timelines, and supporting Medical, Legal and Regulatory (MLR) processes.

This is a great opportunity for an organised and proactive account professional who enjoys building strong client relationships, managing multiple projects and collaborating with different teams. You’ll have the opportunity to develop your client management skills, take greater ownership of projects and contribute to the continued growth of accounts.

Client & Account Support

• Support the day-to-day delivery of programmes and projects across assigned client accounts.
• Build strong working relationships with clients, keeping them informed on project progress, timelines and deliverables.
• Coordinate internal and external meetings, status updates, partner agencies, project workflows and MLR processes.
• Develop a strong understanding of each client account, including their brand, therapy area, objectives and overall scope.
• Proactively identify potential challenges relating to client needs, workflows, budgets, timelines or scope, working with the wider team to find solutions.
• Keep meeting minutes, project trackers and reports accurate and up to date.

Project Delivery

• Help keep projects moving efficiently from initial brief through to final delivery, ensuring timelines and quality standards are met.
• Support the briefing process, ensuring briefs are clear, complete and ready on time.
• Review project deliverables against briefs and provide clear, constructive feedback.
• Prioritise competing projects and deadlines while maintaining a high standard of work.

Cross-functional Collaboration

• Work closely with colleagues across different disciplines to support successful project delivery.
• Foster collaboration and teamwork across internal project teams.
• Coordinate freelancers and external agency partners, maintaining strong relationships and keeping up to date with availability.

Business Development & Account Growth

• Develop a strong understanding of the new business process and support new business opportunities and pitches.
• Contribute ideas and identify opportunities to support the organic growth of existing client accounts.
• Support project financial management, including estimates, invoices and financial trackers.
• Attend finance calls and provide accurate updates on project finances.
• Manage client financial trackers and provide updates to senior account management.
• Proactively flag potential risks relating to budgets, over-servicing or work falling outside agreed scope.

Experience, Skills & Qualifications

We’re looking for someone who enjoys building relationships, keeping projects moving and delivering high-quality work for clients.

Ideally, you’ll bring:

• Experience in professional client relationship management.
• Strong organisational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Confidence working directly with clients and collaborating with cross-functional teams.
• Strong attention to detail and a commitment to delivering high-quality work.
• A proactive approach to problem-solving and the ability to make clear, considered decisions.
• Strong interpersonal, listening, presentation and client service skills.
• Experience building and maintaining productive relationships with both clients and internal teams.
• Proficiency in Microsoft 365, including Word, Excel, PowerPoint, Outlook and Teams.
• Experience with Veeva would be an advantage.
• Experience in biopharmaceutical patient marketing, either agency or client-side, would also be beneficial.
• A bachelor’s degree in business, marketing, communications, biology, life sciences or a related field.
• If you’re organised, proactive and people-focused, and enjoy bringing clients, teams and projects together, this is an opportunity to continue developing your career within Patient Engagement while gaining exposure to a varied portfolio of healthcare projects.

Travel Requirements

As required by business needs

About OPEN Health

At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide. To learn more, visit www.openhealthgroup.com.

OPEN Health. The right combination to unlock possibilities.

What We Offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and more across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

About OPEN Health

At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide. To learn more, visit www.openhealthgroup.com.

OPEN Health. The right combination to unlock possibilities.

What We Offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation, holidays and more, across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.