Security Operations Duty Manager: Lead & Protect

Fidelity Services Group; Bloemfontein; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Fidelity Security Group (Pty) Ltd invites applications for a Duty Manager position based in Bloemfontein. Reporting to the CCBSA Site Manager, you will oversee the day-to-day operations of the workforce and ensure security officers perform efficiently.

The role requires Matric/Grade 12, PSIRA Grade A, at least 3 years in security, and strong leadership and planning abilities. Fluency in Afrikaans and English, computer literacy, and fitness to work shifts are essential.

Qualifications

• Matric/Grade 12 or higher with PSIRA Grade A registration.
• At least 3 years' experience in the security industry.
• People management experience required.
• Administration, interpersonal communication, and client liaison skills are required.
• Strong planning, leadership and organisational skills with good interpersonal and communication skills.
• Fluent in Afrikaans and English.
• Fully computer literate and able to learn other software programs.
• Must be Medically Fit and able to work shifts.
• Must pass polygraph test quarterly and have a clear criminal record.
• Must be able to write reports and incidents.

Responsibilities

• Oversee day-to-day operations of the workforce.
• Supervise, lead, and support security officers on duty.
• Monitor posts, access control, CCTV operations, and guard performance.
• Respond to incidents, alarms, and emergencies promptly.
• Collect, complete and deliver posting sheets as needed.
• Ensure Standard Operating Procedures are adhered to at all times.
• Liaise with clients and management.
• Conduct site patrols, inspections, and spot checks.

Skills

People management

Interpersonal communication

Client liaison

Planning

Leadership

Organisational skills

Communication skills

Fluent Afrikaans

Fluent English

Computer literacy

Education

Matric/Grade 12

PSIRA Grade A registration

Tools

Outlook

Excel

Word

WhatsApp

Job description

Fidelity Security Group (Pty) Ltd invites applications for a Duty Manager position based in Bloemfontein. Reporting to the CCBSA Site Manager, you will oversee the day-to-day operations of the workforce and ensure security officers perform efficiently.

The role requires Matric/Grade 12, PSIRA Grade A, at least 3 years in security, and strong leadership and planning abilities. Fluency in Afrikaans and English, computer literacy, and fitness to work shifts are essential.