Security Controller - Talent Pool - Bloemfontein

Pnet; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Dis-Chem Pharmacies is seeking a Security Controller to supervise on-site security operations, manage loss prevention, and oversee high-risk stock. You will investigate incidents in real time, coordinate with the off-site CCTV monitoring centre, and ensure compliance with company policies and PSIRA requirements.

The role emphasizes on-site response, asset protection, and professional interaction with guests, staff and suppliers, with a focus on safety and procedural discipline.

Qualifications

• Grade 12 / Matric is required.
• PSIRA Grade B or A accreditation is required.
• PSIRA registration is required.
• Minimum of 2 years’ retail security experience in a shopping mall environment.
• Experience with CCTV monitoring, incident reporting, access control and loss prevention.

Responsibilities

• Be vigilant to identify suspicious activities according to SOPs.
• Investigate signs of damage, tampering or unlawful entry and report immediately.
• Liaise with off-site CCTV monitoring centre for footage requests and evidence retrieval.
• Respond promptly to alerts from the off-site CCTV control room.
• Professionally receive and assist guests, customers, suppliers and employees.
• Protect company property and assets from theft, vandalism or other losses.
• Remain at the assigned post with heightened vigilance.
• Report unusual or suspicious behaviour by staff, customers or suppliers.
• Conduct and supervise opening and closing procedures with vigilance.
• Investigate purchase disputes at the dispensary/front line with CCTV review when needed.
• Monitor high-risk areas like Bin 1000 and other designated zones.
• Understand authority levels and escalation protocols.

Job description

Description

Dis-Chem Pharmacies require a Security Controller is responsible for supervising on-site security operations, managing loss prevention processes, overseeing high-risk stock, investigating incidents in real time, and ensuring compliance with company policies and legal standards. CCTV surveillance is monitored off-site therefore, this role focusses on on-site response, coordination and operational control.

• Grade 12 / Matric
• Grade B or A accreditation with the PSIRA
• PSIRA registered
• A minimum of 2 years’ retail security experience in shopping mall environment.
• CCTV monitoring and incident reporting. Access control and Loss Prevention. Client liaison and daily operational reporting.
• Experience with digital security systems. Incident reporting systems (electronic reports, dashboards, case tracking).
• Knowledge of POPIA (handling CCTV footage and personal data). Courtroom readiness (statement writing, evidence handling etc.)

Advantageous

• Basic first aid certification. Knowledge of Occupational Health and Safety Act. Operational computer proficiency (incident systems, email, reporting tools)
• Sound knowledge and experience in operating Hikvision security systems.

Job Specification

• Be vigilant and alert of surroundings to identify suspicious activities according to company Standard Operating Procedures (SOPs).
• Investigate and report signs of damage, tampering or unlawful entry immediately and act in the best interest of protecting company assets.
• Liaise with the off-site CCTV monitoring centre regarding suspicious activities, footage requests, incident verification and evidence retrieval.
• Respond promptly to alerts or reports received from the off-site CCTV control room.
• Professionally receive and assist guests, customers, suppliers and employees.
• Protect company property and assets from theft, dishonesty, vandalism or malicious behaviour.
• Always remain present and attenuative at the assigned post while on duty.
• Report unusual or suspicious behaviour by staff, customers or suppliers.
• Conduct and supervise opening and closing procedures with heightened vigilance.
• Investigate purchase disputes at the dispensary and front line in real time, coordinating with the off-site monitoring centre when footage review is required.
• Monitor and secure Bin 1000 and other designated high-risk areas.
• Authority levels (what decisions can be taken independently). Incident escalation protocols

Loss Prevention And Stock Control

• Manage and monitor high-risk and high-value stock.
• Investigate stock losses, shrinkage discrepancies and damages.
• Oversee ad document authorised write-offs according to company policy.
• Implement ad enforce loss prevention policies and best practices.
• Develop and apply strategies to minimize financial losses caused by theft, fraud, accidents, injury or vandalism.
• Conduct physical security audits and inspections as per company requirements.
• Supervise warehouse truck access, offloading processes, ensuring documentation is verified and compliant.
• Coordinate with management and off-site monitoring centre when suspicious stock movement is identified.
• Shrinkage KPI contribution. Trend analysis and reporting (patterns, repeat incidents). Collaboration with Operations / Admin teams

Supervision And Leadership

• Supervise and manage on-site security guards.
• Allocate duties and ensure compliance with security procedures.
• Monitor performance and provide guidance or corrective action when required.
• Ensure discipline, professionalism and adherence to PSIRA regulations.
• Act as a shift leader or site supervisor when required.
• Coaching and on-the-job training. Shift handover accountability

Safety Operations

• Respond to alarm activations and emergency alerts received from alarm systems or off-site monitoring.
• Operate emergency equipment when required.
• Assist emergency response teams (e.g. first responders, medical staff, management).
• Maintain order during evacuations and at assembly points.
• Prevent panic, stampedes, unlawful entry or disorder during emergencies.
• Provide ongoing safety advice and ensure compliance with Health and Safety Regulations.
• Assist with Fire, evacuation, and medical emergency drills. Post-incident debriefing.

Rapid Response

• Remain vigilant for any breach of security measures.
• Interpret situations quickly and take a decisive on-site action.
• Respond promptly and effectively to crises or high-risk incidents.
• Manage interactions with shoplifters in a lawful and professional manner.
• Coordinate with the South African Police Service (SAPS) when necessary.
• Compile case files, preserve evidence and attend to court proceedings as required.
• Immediately contact law enforcement during life-threatening situations (e.g. armed robbery or assault), immediately alert management and law enforcement to prevent loss of life or property.
• Hostage / armed robbery protocol awareness. Post-incident support actions (scene preservation, staff support)

Administration And Reporting

• Record accurate notes of daily activities and unusual occurrences.
• Maintain occurrence books, registers and audit documentation.
• Conduct legal and ethical investigations in line with company SOPs.
• Enforce rules and regulations to prevent criminal activity proactively.
• Receive and respond to security related communication (calls, texts emails).
• Prepare incident reports and submit them to management.
• Request and document CCTV footage from the off-site monitoring centre for investigations and disciplinary or legal processes.
• Ensure all documentation relating to investigations, audits, stock control and write off’s is accurate and complete.
• Turnaround times for reports. Data confidentiality obligations. Audit readiness.

General

• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Maintain compliance with PSIRA Grade B registration.
• Comply with Health and Safety rules and regulations.
• Maintain professional appearance in line with Dis-Chem Uniform and personal appearance policy
• Demonstrate integrity, accountability and professionalism in all duties.
• Ethical conduct and confidentiality clause. Continuous improvement mindset

Competencies

Essential

• PSIRA knowledge.
• Strong situational awareness and risk assessment ability.
• Awareness of financial impact of shrinkage, theft and operational risk.
• Conflict management and de-escalation