Second-Line IT Support Specialist – Hybrid (Cape Town)

Vista Group; Cape Town; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Rest & Relax Fridays

Annual volunteer day

Perkbox access

Medical Insurance

Employee Assistance Programme

Paid Sick leave

Bereavement leave

On-Site Breakfast Bar

Job summary

Vista Group in Cape Town is seeking a Support Specialist to be at the forefront of customer service and second-line technical support for our cinema software solutions.

You will investigate issues, configure software remotely and on site, and collaborate across regions to resolve tickets, train clients, and improve the customer experience. The role is hybrid with regular weekly office attendance and after-hours rotation.

Qualifications

• Proficient knowledge of technologies such as Microsoft SQL Server, .NET, cloud technologies, and networking.
• Strong problem-solving, communication, and organizational skills with attention to detail.
• Ability to remain composed under pressure and exercise independent judgment.

Responsibilities

• Take ownership of investigating, tracking, and resolving technical support issues with global collaboration.
• Install and configure Vista Group software remotely and onsite as needed.
• Collaborate across regions and departments and contribute to impactful projects.
• Upskill and train clients, team members, vendors, and third parties via documentation and sessions.
• Build strong relationships with clients and team members.
• Be available on bi-monthly rotation for urgent after-hours support.

Skills

SQL Server

.NET

Cloud technologies

Networking

Microsoft Office

Job description

Vista Group in Cape Town is seeking a Support Specialist to be at the forefront of customer service and second-line technical support for our cinema software solutions.

You will investigate issues, configure software remotely and on site, and collaborate across regions to resolve tickets, train clients, and improve the customer experience. The role is hybrid with regular weekly office attendance and after-hours rotation.