Seasonal Customer Assistant

Leroy Merlin South Africa; Centurion; On-site; ZAR 89,000 - 134,000; Part time

Job summary

Leroy Merlin South Africa in Centurion is looking for a Customer Assistant to support store operations on a 28-hour, 3-month fixed-term contract. You will provide accurate product information, resolve queries, and deliver a high-quality customer experience.

You will welcome customers, handle cash desk transactions with accuracy, onboard loyalty program members, and contribute to efficient store operations while working as part of a friendly team.

Qualifications

• Matric (Grade 12) is essential.
• Experience in a retail sales environment with upselling ability.
• Experience handling cash desk transactions with accuracy.
• Strong communication and empathetic customer service.
• Ability to work in a team.

Responsibilities

• Welcome customers and provide product information across channels.
• Process orders, exchanges, refunds, and cash returns accurately.
• Onboard customers to loyalty program and promote products.
• Maintain till procedures and accurate transaction records.
• Collaborate with departments and report issues to management.

Skills

Customer service

Communication

Teamwork

Upselling

Education

Matric / Grade 12

Tools

Cash desk / POS

Job description

Role Purpose

The purpose of this 28hour 3- Months fixed- term contract role is to contribute to the overall success of the store by providing customers with accurate and relevant information, resolving queries efficiently, and delivering an exceptional customer experience. The Customer Assistant will play a key role in supporting daily store operations, building strong customer relationships, and ensuring high levels of customer satisfaction through professional and efficient service.

Key Responsibilities

• Act as a host/hostess to welcome customers, provide information on products and services through various channels, resolve queries, and build strong customer relationships.
• Accurately manage the cash desk, including processing orders, exchanges, refunds, and providing cash back on returned goods while recording all transactions.
• Onboard customers to the loyalty program, recommend additional products, and ensure processes minimize waiting times and enhance service quality.
• Ensure full compliance with internal control procedures and till policies while maintaining accurate records for all transactions.
• Liaise with relevant departments regarding returned goods and escape any identified risks or issues to management in a timely manner.

Qualifications and Experience

• Grade 12 / Matric (essential)
• Experience in a sales environment (retail) , with the ability to identify and act on upselling opportunities
• Practical experience managing cash desk transactions (cash, refunds, exchanges) with full accuracy
• Strong communication skills, conveying information clearly and with empathy
• Ability to collaborate effectively within a team environment