Savings Product Lead: Strategy, Growth & Innovation

AVBOB South Africa; Centurion; On-site; ZAR 650,000 - 850,000; Full time

Job summary

AVBOB South Africa seeks an experienced Product Specialist to own and optimise the savings product portfolio end to end. You will drive strategy, customer value propositions and digital adoption while ensuring regulatory compliance and sustainable commercial outcomes.

You will collaborate across teams to deliver customer-centric savings solutions, oversee lifecycle management, and lead continuous improvement initiatives that enhance customer experience and business results.

Responsibilities

• Defining and executing the Savings product strategy aligned to business objectives
• Developing and maintaining the product roadmap with strategic partners
• Identifying market opportunities, customer needs, and competitive positioning
• Driving financial inclusion through accessible and relevant savings solutions
• Leading the design and development of innovative savings products and enhancements
• Translating business requirements into product specifications and user stories
• Collaborating with Technology, UX, Operations and external stakeholders on digital enhancements
• Overseeing product configuration within digital platforms and core systems
• Driving agile delivery and continuous product improvement initiatives
• Taking accountability for achieving sales targets including account openings and balances under management
• Developing acquisition, activation and retention strategies across customer segments
• Identifying and unlocking sales opportunities across digital, branch and call centre channels
• Partnering with Marketing to execute targeted campaigns and engagement initiatives
• Supporting frontline enablement through product training, scripts, FAQs and engagements
• Analyzing sales funnel performance and improving conversion and productivity
• Designing end-to-end digital customer journeys including onboarding and servicing
• Identifying customer pain points and implementing solutions to improve experience
• Monitoring product performance and customer behaviour using data-driven insights
• Driving initiatives to improve product uptake, engagement, profitability and retention
• Ensuring compliance with FAIS, POPIA and Treating Customers Fairly requirements
• Collaborating with Risk, Compliance and Legal on product governance
• Building stakeholder relationships within the savings ecosystem
• Providing reporting and strategic insights to senior management and governance bodies
• Monitoring industry trends and digital banking innovations to identify growth opportunities
• Fostering a culture of innovation, agility and continuous improvement

Job description

AVBOB South Africa seeks an experienced Product Specialist to own and optimise the savings product portfolio end to end. You will drive strategy, customer value propositions and digital adoption while ensuring regulatory compliance and sustainable commercial outcomes.

You will collaborate across teams to deliver customer-centric savings solutions, oversee lifecycle management, and lead continuous improvement initiatives that enhance customer experience and business results.