Sandton Service Delivery Operations Lead

Ilaunch; South Africa; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Ilaunch in Sandton, Gauteng is seeking an experienced Operations Lead to manage and enhance service delivery operations, overseeing a team and driving continuous improvement in a fast-paced tech environment.

You will shape delivery strategy, monitor KPIs, and collaborate with sales, project management and technical teams to ensure client satisfaction while optimizing resources and budgets.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum of 6 years in operations management or service delivery leadership in technology.
• Proven experience leading teams and driving service delivery improvements.

Responsibilities

• Lead and manage day-to-day service delivery operations in Sandton.
• Oversee workflows to ensure timely, high-quality service delivery.
• Develop strategies to enhance service quality, efficiency, and customer satisfaction.
• Mentor and develop service delivery professionals to achieve high performance.
• Monitor KPIs and implement corrective actions as needed.
• Collaborate with sales, project management and technical teams for seamless engagements.
• Manage resources including staffing and budget allocations.
• Identify opportunities for process improvement and implement best practices.
• Act as escalation point for client issues and resolution.
• Contribute to strategic planning for operational growth.

Skills

Leadership

Service delivery

Operational optimization

Strategic thinking

Stakeholder mgmt

Education

Bachelors in Bus Admin/IT

Job description

Ilaunch in Sandton, Gauteng is seeking an experienced Operations Lead to manage and enhance service delivery operations, overseeing a team and driving continuous improvement in a fast-paced tech environment.

You will shape delivery strategy, monitor KPIs, and collaborate with sales, project management and technical teams to ensure client satisfaction while optimizing resources and budgets.