Salesforce Support Analyst - Hybrid (Johannesburg)

Verasolutions; Gauteng; Hybrid; ZAR 400 000 - 600 000; Full time

Job summary

A global social enterprise is seeking a Support Analyst to manage client portfolios and enhance client experiences through Managed Services. The role requires a Bachelor's degree, 3+ years in tech or social impact, and 2-3 years of Salesforce experience. The analyst will provide support, resolve queries, and work collaboratively within a diverse team. Competitive compensation and benefits are offered, ensuring alignment with experience and living costs.

Benefits

Competitive compensation

Diverse and inclusive environment

Professional development opportunities

Qualifications

• 3+ years of professional experience in the technology or social impact space.
• 2-3 years of Salesforce Consulting or Administration experience.
• Strong aptitude for technology and data.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a portfolio of clients.
• Be the trusted partner for service requests and queries.
• Execute tasks assigned by Support Manager.
• Communicate status updates on open client tickets.
• Drive communication and engagement with clients.

Skills

Attention to detail

Multitasking

Organizational skills

Collaboration

Curiosity

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

A global social enterprise is seeking a Support Analyst to manage client portfolios and enhance client experiences through Managed Services. The role requires a Bachelor's degree, 3+ years in tech or social impact, and 2-3 years of Salesforce experience. The analyst will provide support, resolve queries, and work collaboratively within a diverse team. Competitive compensation and benefits are offered, ensuring alignment with experience and living costs.