Sales Support Team Lead

Ultima; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Trustmarque Ultima South Africa is seeking an experienced people leader to build and mentor a high-performing Sales Support team. You will guide 12+ specialists across Sales Administration, Quoting and Order Processing, driving service excellence for our UK operations.

You’ll partner with UK Sales, Commercial, Procurement, Finance, Alliances and Delivery teams to optimize processes, nurture talent and champion continuous improvement, automation and digital transformation.

Qualifications

• Experience leading an operational, sales support or sales administration team.
• Experience within MSP, IT VAR, technology distributor or technology services organisation.
• Strong understanding of quoting, order processing and commercial/sales administration.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead, coach and develop a team of around 12 people.
• Create a high-performing culture built around accountability, collaboration and service excellence.
• Work closely with UK Sales, Commercial, Procurement, Finance, Alliances and Delivery teams.
• Manage workload, priorities and resource allocation across the team.
• Ensure quotes, orders and sales administration are delivered accurately and on time.
• Monitor service levels, productivity, quality and stakeholder satisfaction.
• Identify opportunities to improve processes, systems and ways of working.
• Support automation and digital transformation initiatives.
• Develop capability through onboarding, training and career development.
• Act as an escalation point for operational and people matters.
• Contribute as a member of the Trustmarque Ultima South Africa Leadership Team.

Skills

People leadership

Stakeholder management

Process improvement

Coaching and development

Job description

What you\'ll be doing

You\’ll lead, coach and develop a team covering Sales Administration, Quoting and Order Processing, ensuring they deliver a high-quality, responsive service to our UK sales organisation.

Your role will include:

• Leading, coaching and developing a team of around 12 people.
• Creating a high-performing culture built around accountability, collaboration and service excellence.
• Working closely with UK Sales, Commercial, Procurement, Finance, Alliances and Delivery teams.
• Managing workload, priorities and resource allocation across the team.
• Ensuring quotes, orders and sales administration are delivered accurately and on time.
• Monitoring service levels, productivity, quality and stakeholder satisfaction.
• Identifying opportunities to improve processes, systems and ways of working.
• Supporting automation and digital transformation initiatives.
• Developing capability through effective onboarding, training and career development.
• Acting as an escalation point for operational and people matters.
• Contributing as a member of the Trustmarque Ultima South Africa Leadership Team.

What we\'re looking for

We\u2019re looking for an experienced people leader who understands the world of technology sales operations and knows how to build a team that delivers.

You\'ll ideally have:

• Experience leading an operational, sales support or sales administration team.
• Experience within an MSP, IT VAR, technology distributor or technology services organisation.
• Strong understanding of quoting, order processing and commercial/sales administration.
• Excellent stakeholder management and communication skills.
• A genuine passion for coaching and developing people.
• Strong organisational skills and the ability to manage competing priorities.
• A continuous improvement mindset and a willingness to challenge how things are done.
• Experience supporting UK-based sales teams would be advantageous.
• Knowledge of technology licensing, cloud or managed services would be a bonus.

Why Trustmarque Ultima?

This is an exciting time to join us. Following the combination of Trustmarque and Ultima, we\u2019re building something bigger, with our Cape Town operation playing an increasingly important role in supporting our UK business.

You\’ll have the opportunity to influence how our Sales Support function develops, build a high-performing team and contribute to the wider strategy of our South African operation.

Everything we do is underpinned by our three values:

Team – We work together and support each other.

Excellence – We strive to deliver the very best for our customers and colleagues.

Empowerment – We give our people the trust and opportunity to make a difference.

If you\u2019re an experienced team leader who enjoys developing people, improving processes and making a real difference to business performance, we\u2019d love to hear from you.

#Hiring #CapeTownJobs #SalesSupport #SalesOperations #TeamLeader #Leadership #TechnologyJobs #SouthAfrica #TrustmarqueUltima