Sales Support Clerk

Compass Medical Waste Services Recruitment; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare services company is looking for a Sales Support Clerk in Durban to assist with customer enquiries and support registration processes. The ideal candidate should have excellent communication skills and experience in customer service. Responsibilities include processing orders and resolving issues effectively. This role offers an opportunity to thrive in a supportive environment.

Qualifications

• 1 - 2 years experience in a customer service/call centre environment.
• Excellent customer service skills.
• Ability to manage customer records effectively.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person.
• Process orders received (stock orders and service orders).
• Resolve customer complaints and issues effectively.

Skills

Communication skills

Problem-solving ability

Customer focus

Attention to detail

Time management

Education

Matric

Customer services diploma

Tools

SAP

MS applications

Job description

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications And Experience

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 - 2 Experience in a customer service/call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.

Special Competencies

• Adaptability
• Ability to prioritise and work independently
• Administration
• Communication and visibility
• Continous improvement
• Customer focus
• High attention to detail
• Initiative
• Managing work and team
• Persuasiveness / sales ability
• Planning and organising
• Practical learning
• Quality orientation
• Record keeping
• Time management
• Tenacity
• Technical / professional knowledge