Sales Support Associate

CDW LLC.; Cape Town; On-site; ZAR 300,000 - 550,000; Full time

Job summary

CDW LLC. is seeking a Sales Operations professional to support the UK & International Sales Operations Shared Service Centre in operational execution and customer experience. You will help grow the customer account base and liaise with internal teams, vendors, and clients to ensure smooth end-to-end order processing.

You will work within a fast-paced team, maintaining accuracy, timeliness, and a right-first-time approach, while seeking opportunities to improve processes and customer satisfaction.

Qualifications

• Experience in an administrative or operations support role within a fast-paced, international environment.
• Ability to follow defined processes while understanding the why behind them.
• Solid understanding of the sales process and CRM/ERP tools.

Responsibilities

• Follow standard processes to complete activities in our systems.
• Produce accurate client quotations within margin policies with Sales.
• Coordinate returns/replacements and resolve queries with Customer Services.
• Enter orders within SLAs; manage customer purchase orders with procurement.
• Oversee back-order management and contract documents.

Skills

Sales process knowledge

Relationship building

Stakeholder engagement

Attention to detail

Curiosity

Tools

CRM systems

ERP solutions

Reporting tools

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

Working within our UK & International Sales Operations Shared Service Centre supporting the sales organization in the operational execution of sales. You will help enhance our customers overall experience and help develop our customer account base alongside the wider sales operations function. You will inspire co-workers to deliver an exceptional service to our customers and our sales community.

You will working as part of a fast paced team who are diligent in their approach, operate to a high standard and have a right first time mentality. You will be responsible for supporting the full end to end order process, ensuring the transactions are fully managed through our systems.

You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced. Suggesting and supporting initiatives that drive improvements to the way we operate, demonstrating a balanced flexibility, curiosity and a passion to engage.

What You Will Do

• Follow the correct process for accurately completing the following activities within our systems:
• Produce accurate and timely client facing quotations within the customer margin policies. Working with Sales and customers to ensure we deliver excellence in everything we do.
• Liaising with Customer Services for returns or replacement devices and query resolution.
• Input orders within agreed SLAs (timely and accuracy).
• Customer purchase order management working with our procurement team.
• Customer back-order Management
• Build a solid relationship with our internal and external customers,
• Executing and delivering internal and external facing documents including reports and contracts, facilitating client contract signatures where necessary
• Knowledge and understanding of our core Vendors and their associated portals
• Identify process enhancements for the business.
• Ensure accuracy of data inputs and resolve issues.

What We Expect of You

• Proven track record of working in an administrative function within a fast paced international organisation.
• Ability to follow a defined business process but with the curiosity, wanting to understand the Why?
• Strong understanding and experience of the sales process
• Experience in building relationships and engaging with multiple internal business units
• Experience in the use of CRM systems, ERP solutions and reporting tools
• Credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to “win hearts and minds”. Confident yet humble in their approach.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.