Sales Support Administrator

Epiroc; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Epiroc is seeking a Sales Support Administrator to keep the sales process organized and accurate. You will manage CRM entries, RFx responses, quotations, and order records, while validating POs and supporting interim sales coordination until a dedicated Sales Coordinator is appointed.

Ideal candidates have 3–5 years in sales administration within engineering/mining environments, with strong ERP/CRM proficiency and experience handling multi-currency and incoterms.

Qualifications

• Degree or diploma in business/commerce related field.
• Experience in sales administration and order processing in industrial environment.
• Experience validating PO against quotations and maintaining revision-controlled records.

Responsibilities

• Register and maintain opportunities in CRM and RFx registers.
• Maintain controlled customer, quotation, BOM, PO and order files with revision history.
• Capture due dates, currency, Incoterm, delivery address and commercial metadata.
• Prepare/issue quotation documentation after approval.
• Validate incoming POs against quotations and update records.
• Create sales-order entries in ERP/CRM after order acceptance.
• Maintain order acknowledgements and related records.
• Support approvals, exceptions and communications filing for auditability.
• Maintain schedules and trackers during interim structure; expedite gate decisions.

Skills

CRM management

RFx management

Quotation documentation

Revision control

PO validation

Sales order entry

Document management

Audit readiness

Microsoft Office

Power BI (advantageous)

Education

National Diploma or Bachelor's degree in Business Administration/Commerce/Sales Administration/Supply Chain/Finance

Tools

Microsoft Dynamics 365

Sage Pastel

Odoo

Job description

Join us as a Sales Support Administrator and play a key role in keeping our sales process organised, accurate and moving forward. You’ll provide essential administrative support across CRM management, RFx and quotation documentation, revision control, PO validation, sales-order entry and maintaining accurate, auditable order records. Initially, the role will also support day-to-day sales coordination activities to help keep opportunities progressing until a dedicated Sales Coordinator is appointed.

Your Mission

• Register and maintain opportunities in Salesforce / CRM and the RFx response register.
• Maintain controlled customer, quotation, BOM, PO and order files with clear revision history.
• Capture due dates, customer entity, currency, Incoterm, delivery address and commercial metadata.
• Prepare / issue quotation documentation once technical and commercial content is approved.
• Validate incoming Purchase Orders against the latest accepted quotation and escape discrepancies.
• Create sales-order entries in the applicable ERP / CRM once order acceptance is approved.
• Maintain order acknowledgement, manufacturing-requisition and commercial document records.
• Support auditability by ensuring approvals, exceptions and customer communications are filed.
• During the interim structure, maintain opportunity schedules, action registers, clarification trackers, document follow-up, meeting actions and routine readiness follow-up; expedite prioritisation or gate decisions to the Sales Lead.

Your Profile

• National Diploma or bachelor's degree in Business Administration, Commerce, Sales Administration, Supply Chain, Finance or a related field
• Three to five years' experience in sales administration, quotation administration, customer service, order processing or commercial coordination in an engineering, mining, industrial or technology environment.
• Practical experience validating customer purchase orders against quotations, capturing sales orders, maintaining revision-controlled records and supporting internal approval workflows.
• Experience working with multiple currencies, Incoterms, delivery addresses, customer master data and audit-ready commercial documentation.
• Working knowledge of Microsoft Dynamics 365 or a comparable CRM/ERP platform; experience with Sage Pastel or Odoo will be advantageous.
• Competence in CRM opportunity administration, customer and product master data, quotation and sales-order processing, purchase-order matching, workflow approvals and document attachment control.
• Strong working knowledge of Microsoft Outlook, Word, PowerPoint, Teams and SharePoint/OneDrive; experience with Power BI is advantageous

Location: Centurion, Pretoria

Closing Date: 23 October 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.

It all starts with people.

The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com