Sales Operations & Merchant Support Intern

NI Careers; South Africa; On-site; ZAR 67,000 - 112,000; Full time

Job summary

Network International is offering an internship to gain exposure to the fast-paced world of payments and fintech while supporting sales operations, merchant engagement, relationship management, and administrative processes.

The successful candidate will work closely with Sales, Operations, and Relationship Management teams, developing valuable commercial, administrative, and stakeholder management skills.

Qualifications

• Business Administration, Business Management, Marketing, Sales Management, Commerce, Operations Management, CRM or related discipline.
• CRM experience or familiarity with sales/support processes is helpful.
• Strong communication and stakeholder management are essential.

Responsibilities

• Providing day-to-day administrative support to Sales Consultants and Relationship Managers.
• Following up on merchant enquiries and requests to ensure timely resolution and service delivery.
• Capturing, updating, and maintaining accurate merchant and sales information across internal systems.
• Ensuring contracts, agreements, and documentation are filed and accessible.
• Assisting with sales pipeline administration, reporting, and data management.
• Supporting lead allocation and lead distribution processes.
• Engaging with merchants when Sales Consultants are unavailable and ensuring follow-up actions are completed.
• Coordinating between Sales, Operations, and Merchants for effective communication and resolution.
• Developing understanding of Payfast products, services, and merchant value propositions.
• Assisting with merchant onboarding and process-related activities.
• Ensuring adherence to policies, governance, and service standards.
• Contributing to process improvement initiatives for efficiency and customer experience.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Customer-centric mindset

Collaboration across teams

Stakeholder engagement

Analytical thinking

MS Office (Excel, Word, Outlook)

Data quality & process compliance

Education

Business Administration

Business Management

Marketing

Sales Management

Commerce

Operations Management

Customer Relationship Management (CRM)

Related business or commercial discipline

Tools

CRM software

Job description

Network International is offering an internship to gain exposure to the fast-paced world of payments and fintech while supporting sales operations, merchant engagement, relationship management, and administrative processes.

The successful candidate will work closely with Sales, Operations, and Relationship Management teams, developing valuable commercial, administrative, and stakeholder management skills.