Sales Associate

Pick n Pay; Wes-Kaap; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Pick n Pay in South Africa is seeking a customer-focused Sales Assistant to enhance in-store service across locations. You will engage customers, explain product features, and help meet sales targets with enthusiasm.

This role requires matric and 2-3 years of sales experience, with flexibility to transfer between stores and support the team in busy periods. You will maintain a welcoming store environment and build customer relationships.

Qualifications

• Matric (Grade 12)
• Minimum of 2 - 3 years' sales experience
• Preference will be given to applicants in similar positions.
• The incumbent may also be expected to perform other duties as assigned from time to time.

Responsibilities

• Sales: Actively seek and engage customer prospects in the store to maximise sales potential.
• Provide assistance and information on product features to meet sales target.
• Adhere and achieve department's sales targets on a monthly, bi-annual and annual basis.
• Identify sales opportunities and prepare sales action plans and schedules to meet specific targets.
• Customer Service: Work with customers to determine their needs; recommend the right product and help customers find products that fit needs and desires.
• Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer's needs are satisfactorily met.
• Collaborate with co-workers to ensure proper customer service is delivered.
• Identify and expedite the resolution of customer concerns to maximise satisfaction.
• Product Knowledge: Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers.
• Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers.
• Administration: Prepare paperwork to activate and maintain contract services
• Analyse sales reports and interpret information to assist in putting together sales action plans
• Leading Self: Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions
• Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department's goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Discover who we are

Skills

Numerical Reasoning

Drive

Stress handling

Building Relationships

Persuasiveness

Problem solving

Customer Service Orientation

Teamwork

Building the Brand

Influence

Education

Matric (Grade 12)

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

To provide first class customer service in timely ,friendly and knowledgeable manner via face to face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefit of purchasers

Requirements

Minimum requirements

Matric (Grade 12)
Minimum of 2 - 3 years' sales experience

Preference will be given to applicants in similar positions.
The incumbent may also be expected to perform other duties as assigned from time to time.

This position will require transferability between stores.

Competencies

Numerical Reasoning
Drive
Stress handling and Resilience
Building Relationships
Persuasiveness
Problem solving
Customer Service Orientation

Teamwork
Building the Brand
Influence

Key responsibilities

Sales

Actively seek and engage customer prospects in the store to maximise sales potential

Provide assistance and information on product features to meet sales target

Adhere and achieve department's sales targets on a monthly, bi-annual and annual basis

Identify sales opportunities and prepare sales action plans and schedules to meet specific targets

Customer Service

Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires

Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer's needs are satisfactorily met

Collaborate with co-workers to ensure proper customer service is delivered

Identify and expedite the resolution of customer concerns to maximise satisfaction

Product Knowledge

Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers

Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers

Administration

Prepare paperwork to activate and maintain contract services

Analyse sales reports and interpret information to assist in putting together sales action plans

Leading Self

Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions

Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department's goals

Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers

Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are