Sales Associate

picknpay; Wes-Kaap; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Pick n Pay in South Africa seeks a customer-focused sales associate to engage customers in-store, explain product features, and drive sales targets. You will help customers find products that meet their needs and build a positive shopping experience.

The role requires good communication, resilience, and teamwork, with transferability between stores and ongoing product knowledge updates to support customer choices.

Qualifications

• Matric (Grade 12) is required.
• Minimum of 2–3 years sales experience.
• Transferability between stores may be required.

Responsibilities

• Actively seek and engage customer prospects in the store to maximise sales potential.
• Provide assistance and information on product features to meet sales targets.
• Adhere to and achieve department sales targets on a monthly, bi-annual and annual basis.
• Identify sales opportunities and prepare sales action plans and schedules to meet targets.
• Assist customers by determining needs and recommending right products.

Skills

Customer service

Sales

Product knowledge

Teamwork

Communication

Persuasiveness

Education

Matric (Grade 12)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

To provide first class customer service in timely ,friendly and knowledgeable manner via face to face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefit of purchasers

Requirements

Minimum requirements

• Matric (Grade 12)
• Minimum of 2 - 3 years' sales experience
• Preference will be given to applicants in similar positions.
• The incumbent may also be expected to perform other duties as assigned from time to time.
• This position will require transferability between stores.

Competencies

• Numerical Reasoning
• Drive
• Stress handling and Resilience
• Building Relationships
• Persuasiveness
• Problem solving
• Customer Service Orientation
• Teamwork
• Building the Brand
• Influence

Key responsibilities

Sales

• Actively seek and engage customer prospects in the store to maximise sales potential
• Provide assistance and information on product features to meet sales target
• Adhere and achieve department's sales targets on a monthly, bi-annual and annual basis
• Identify sales opportunities and prepare sales action plans and schedules to meet specific targets

Customer Service

• Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires
• Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer's needs are satisfactorily met
• Collaborate with co-workers to ensure proper customer service is delivered
• Identify and expedite the resolution of customer concerns to maximise satisfaction

Product Knowledge

• Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers
• Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers

Administration

• Prepare paperwork to activate and maintain contract services
• Analyse sales reports and interpret information to assist in putting together sales action plans

Leading Self

• Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions
• Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department's goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are