Sales Agent Field

Hollywoodbets; Drakenstein Local Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading betting operator in South Africa is seeking a Customer Service Representative to assist clients with betting queries and account openings. You will drive sales of mobile products and maintain positive customer interactions. The ideal candidate should have excellent communication skills and a passion for customer service. Join the dynamic Purple Team and take your career to the next level!

Qualifications

• Strong customer service skills are essential.
• Ability to communicate effectively.
• Active listening skills to assist clients.

Responsibilities

• Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations of mobile products.
• Keep records of sales activities and report to management.

Skills

Excellent Customer Service

Communication

Active Listening

Job description

Overview

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Responsibilities

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!