Sales Administrator

Wilmington plc; South Africa; Ibrido; ZAR 216.000 - 264.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 Days Annual Leave

Hybrid Working

Descrizione del lavoro

Phoenix SA, part of Wilmington plc, is seeking a proactive Sales Administrator to be the friendly face for learners. You will handle enquiries, guide learners from enquiry to enrolment, and coordinate with internal teams to deliver a seamless learner journey.

You will balance exceptional customer service with consultative sales, ensuring accurate information, managing records in HubSpot, and supporting onboarding and certification administration as part of a dynamic, hybrid work environment.

Competenze

• Previous experience in customer service, enrolment, sales support or similar role.
• Experience handling customer enquiries across multiple channels.
• Experience using CRM systems such as HubSpot.
• Strong administration skills with accurate record-keeping.
• Ability to identify customer needs and recommend solutions.

Mansioni

• Manage customer enquiries across telephone, email, website forms, live chat, WhatsApp and social media.
• Provide accurate information on training courses, qualifications and learning pathways.
• Build relationships with prospective learners and corporate customers to understand needs and recommend solutions.
• Manage enquiries through full journey from initial contact to enrolment.
• Follow up leads, quotations and opportunities to maximise conversion and revenue.

Conoscenze

Customer service

CRM management

Administration

Microsoft Office

Strumenti

HubSpot

Excel

CRM systems

Descrizione del lavoro

Company Outline

Job Role: Sales Administrator

Location: Homebased - Northern Suburbs, Cape Town

Salary: Up to R240000 per annum/ R20000 per month

Contract Type: Full-Time, Fixed Term Role of 6 Months

What We Can Offer You: 25 Days Annual Leave, Hybrid Working

Why do we Want you?

Do you love helping people find the right solution, building strong relationships, and turning conversations into positive outcomes?

At Phoenix SA (part of Wilmington plc), we help individuals and organisations build safer, healthier workplaces through industry-leading health and safety training. We're trusted by thousands of learners and businesses to deliver high-quality learning experiences that make a real difference.

We're looking for a proactive and customer-focused Sales Administrator to become the friendly face and voice of our business. You'll be the first point of contact for many of our learners, guiding them from initial enquiry through to enrolment and supporting them throughout their learning journey.

This role combines exceptional customer service with a consultative sales approach. You'll take the time to understand what customers need, recommend the right training solutions, and help more people access the qualifications and knowledge that support safer workplaces.

If you enjoy building relationships, achieving results, and making an impact every day, we'd love to hear from you!

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job Purpose, Tasks And Responsibilities

As a Sales Administrator, you'll deliver an exceptional customer and learner experience by managing enquiries, supporting learners throughout their journey, and proactively converting opportunities into enrolments.

You will be responsible for:

• Managing customer enquiries across multiple channels including telephone, email, website forms, live chat, WhatsApp and social media.
• Providing outstanding customer service and accurate information on training courses, qualifications and learning pathways.
• Building strong relationships with prospective learners and corporate customers to understand their needs and recommend suitable solutions.
• Managing enquiries through the full customer journey from initial contact through to enrolment.
• Following up leads, quotations and opportunities to maximise conversion rates and revenue growth.
• M aintaining accurate customer, learner and sales records within HubSpot CRM and internal systems.
• Supporting learner onboarding, platform access, account management and certification administration.
• Monitoring and progressing opportunities through the sales pipeline while maintaining excellent administrative standards.
• Working collaboratively with internal teams to ensure a seamless learner experience.
• Ensuring compliance with company policies, quality standards and data protection requirements.

What’s the Best Thing About This Role?

You’ll play a key part in helping people gain the knowledge, skills and qualifications that support safer workplaces and stronger careers. Every enquiry is an opportunity to make a difference, whether you’re helping an individual choose the right course or supporting an organisation with its training needs.

You’ll build relationships with learners and customers, work closely with colleagues across the business, and see the direct impact of your work as enquiries become enrolments and learners progress through their training journey.

What’s the Most Challenging Thing About This Role?

This is a busy, fast-paced role where you’ll often be managing multiple enquiries, priorities and deadlines at the same time. You’ll need to stay organised, maintain attention to detail, and balance a great customer experience with commercial goals.

Essential And Desirable Capabilities

To be successful in this role, you must have:

• Previous experience within a customer service, customer success, enrolment, sales support or similar customer-facing role.
• Experience managing customer enquiries and building relationships across multiple channels, including phone, email and online platforms.
• Experience using CRM systems, such as HubSpot or similar.
• Strong administration skills with the ability to maintain accurate records and customer data.
• The ability to identify customer needs and recommend appropriate solutions.
• A customer-focused approach with a commitment to delivering exceptional service.
• Strong listening and questioning skills, with the ability to understand customer needs and recommend appropriate solutions.
• Commercial awareness and the confidence to identify opportunities to support customer and business outcomes.
• Proficiency in Microsoft Office applications.

To be successful in this role, it would be great if you have:

• Experience within the training, education or professional qualifications sector.
• Experience converting enquiries into sales opportunities, bookings or learner enrolments.
• Knowledge of consultative sales techniques.
• Experience working towards activity, conversion or revenue targets.
• Experience using Learning Management Systems (LMS).
• Knowledge of NEBOSH qualifications or health and safety training products.
• Experience supporting learners within an online learning environment.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Before you go....

About Us

Phoenix SA is a leading provider of health, safety and compliance training solutions across South Africa, helping individuals and organisations build safer, more effective workplaces through high-quality learning and development programmes.

As part of Wilmington plc, Phoenix SA benefits from the strength, expertise and resources of an international business that provides trusted information, education and compliance solutions to professional markets worldwide. Together, we help individuals and organisations develop the skills and knowledge they need to succeed in an increasingly regulated and fast-changing environment.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

• Please note that this role may remain advertised until an offer of employment has been made.