SaaS Support Engineer — Growth & On-site Impact

Chosen Online Pty Ltd; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Benefits offered by this job

Flexible on-site work

Professional growth opportunities

Networking with top-tier clients

Job summary

Chosen Online Pty Ltd in Somerset West is looking for a Support Engineer to provide technical support, troubleshoot customer issues, and document inquiries. You should have over 2 years of experience in a SaaS environment and strong skills in cloud computing and SQL.

This role offers a collaborative culture with competitive compensation and opportunities for professional growth. The company values work-life balance while addressing challenges in finance, manufacturing, and eCommerce.

Qualifications

• 2+ years of experience in technical support, preferably in a SaaS environment.
• Strong technical knowledge of cloud computing and web-based applications.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Troubleshoot and resolve customer issues related to the platform.
• Document and track customer inquiries and resolutions.

Skills

Technical support

Cloud computing

Excellent communication

Time management

Education

Degree in a relevant field

Tools

Postman

SQL

ConnectWise Manage

Job description

Chosen Online Pty Ltd in Somerset West is looking for a Support Engineer to provide technical support, troubleshoot customer issues, and document inquiries. You should have over 2 years of experience in a SaaS environment and strong skills in cloud computing and SQL.

This role offers a collaborative culture with competitive compensation and opportunities for professional growth. The company values work-life balance while addressing challenges in finance, manufacturing, and eCommerce.