SA Withdrawal & Verification Expert - Compliance & Risk

BettingJobs; Wes-Kaap; On-site; ZAR 420,000 - 540,000; Full time

Job summary

BettingJobs is seeking a Withdrawal & Verification Specialist for its South African operations. The role sits at the intersection of compliance, payments, fraud prevention and customer service, ensuring withdrawals are processed accurately and on time in line with FICA and AML requirements.

You will manage withdrawals and end-to-end KYC verification, apply enhanced due diligence when needed, flag suspicious activity, and support the wider Support team during peak periods.

Qualifications

• 2+ years' experience in iGaming, fintech, banking or regulated financial services.
• Hands-on experience with withdrawals, payments, KYC, AML or fraud prevention.
• Solid understanding of South African FICA and AML requirements.
• Experience with SumSub verification and SoftSwiss Backoffice tools.

Responsibilities

• Process withdrawal requests accurately within defined SLAs and verify payout details.
• Investigate withdrawal exceptions and liaise with internal teams and payment providers.
• Conduct customer verification (KYC/FICA) and review documents accordingly.
• Apply risk-based due diligence when required and keep records audit-ready.
• Identify suspicious activity, potential fraud or AML concerns per policy.
• Maintain knowledge of South African gambling legislation and risk controls.
• Balance compliance with a customer-centric approach and support queries.
• Act as backup to Customer Support via Chat and Email during peaks.
• Maintain case notes and contribute to reporting on volumes and risk trends.
• Identify process gaps and recommend efficiency improvements.

Skills

Attention to detail

Risk-based mindset

KYC/AML

Fraud prevention

Customer service

Tools

SumSub verification

SoftSwiss Backoffice

Job description

BettingJobs is seeking a Withdrawal & Verification Specialist for its South African operations. The role sits at the intersection of compliance, payments, fraud prevention and customer service, ensuring withdrawals are processed accurately and on time in line with FICA and AML requirements.

You will manage withdrawals and end-to-end KYC verification, apply enhanced due diligence when needed, flag suspicious activity, and support the wider Support team during peak periods.