Route Controller

Buffalo; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics company in Cape Town is seeking a Route Controller to optimize delivery routes and ensure timely operations. The role requires strong analytical skills and the ability to solve problems effectively. Candidates should have prior logistics experience and be able to work in a dynamic environment. Join a growing team making a real impact in transport efficiency.

Qualifications

• Strong analytical skills to manage route compliance.
• Ability to communicate effectively with drivers and management.
• Experience in logistics or route management preferred.

Responsibilities

• Plan and manage efficient routes within the Business Unit.
• Track vehicle movements and manage exceptions.
• Communicate and build relationships with drivers.

Skills

Analytical skills

Attention to detail

Problem-solving

Tools

Cella Track

Job description

Explore exciting Route Controller job opportunities in Cape Town, where your expertise in logistics and transportation can make a real impact. Cape Town's dynamic environment offers a range of roles, from optimizing delivery routes to managing transportation networks. Job seekers can find positions that match their skills and career aspirations in this growing sector.

As a Route Controller, you will be responsible for planning efficient routes, monitoring vehicle movements, and coordinating with drivers to ensure timely deliveries. These roles often require strong analytical skills, attention to detail, and the ability to problem-solve in real time. Companies across various industries, including logistics, retail, and manufacturing, are seeking skilled professionals to manage their distribution networks effectively.

Whether you are an experienced logistics professional or looking to start your career in route management, Cape Town presents a landscape of opportunities. Search for Route Controller jobs and take the next step in your career. Secure a rewarding position that allows you to contribute to the efficiency and success of businesses in Cape Town.

Route Controller

Posted 11 days ago

Job Description

Overall Role Function: The role will be responsible for end-to-end live route tracking and execution management of all routes within a specific Business Unit for which the role will be responsible. This position will be operating on shift as part of a team who will execute 24 hours and 7 days a week. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, Expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams.

Responsibilities:

• Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:
• Live visibility and tracking of all routes within the BU on Cella Track
• Tracking and investigation of all “Late” routes
• Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT
• Alert & Exception Management: Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
• Driver communication and relationship; Driving corrective action with driver; Ensure correct escalation processes are being followed; Actioning alerts according to priority & urgency, i.e. Risk Alert is treated with higher urgency than an Execution Alert.
• Master Data: Be aware and keep log of all master data or system issues that might cause inaccurate route tracking; Full understanding of all Control Tower master data fields; Daily escalation of master data issues to Control Tower Manager
• Admin sense checks: Identify and communicate any Operational, administrative exceptions with Operational staff
• Operational Excellence: Proactively drive and contribute to a culture of operational excellence; Drive and improve relationship with Lieben operational team; Daily interactions with drivers, depot managers and operational managers; Solve and respond to queries raised by operational teams daily via CT Manager; Contribute and provide suggestions for improving operational productivity at depots from central Control Tower perspective; Effective escalation of sub-standard driver behaviour; Adhere to Control Tower SOPs and raise with CT Manager where a change is necessary; Review previous day’s issues to verify improvement; Regular job rotation and knowledge hand-over within the team
• KPI Management: Taking full accountability for KPI’s and contributing towards the improvement of these as part of the Route Compliance dashboard
• Reporting: Excellent assessment, analysing and evaluation capabilities (Reporting & Insights); Check Route Compliance, pick up KPI exceptions, fix and escalate where required; End-of-shift report to CT Manager
• Personal Development: Personal development to increase competencies; Teamwork; Training & Development; Willingness to be trained on-the-job; Responsible for own training and development; Highlight to Control Tower Manager any gaps or training needs

Job Outcomes/KPI's: Commitment to achieving Control Tower KPI’s and goals per shift and per day. Targets and measures to be discussed in Performance meetings:

• Alerts triggered: 100% of alerts to be Acknowledged, Resolved or Escalated
• Trip Planned vs Actual KM (Target: <105%)
• Trip Planned vs Actual TAT (Target: <105%)
• Store Planned vs Actual TAT (Target: <110%)
• First Stop Met compliance (Target: 98%)
• On time DC departure (Target: 98%)
• On Time compliance % (Target: 98%)
• Customer sequence compliance (Target: 98%)
• Driver Performance Score (Driver risk profile) (Current: 92.8% vs Target: 95%)

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