RMA Technician 6-months Contract

Isilumko Staffing; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the security and technology industry is seeking a dedicated RMA Technician to ensure efficient troubleshooting and repair of electronic devices. The ideal candidate will provide training to clients and manage device records while demonstrating strong problem-solving skills and technical knowledge. This role involves travel across South Africa and a proactive approach to repairs and documentation.

Qualifications

• Technical qualification or equivalent experience in electronics or IT.
• Strong problem-solving skills with experience in component-level repairs.
• Excellent communication skills and ability to train clients.

Responsibilities

• Troubleshoot and repair products at the component level.
• Train clients on product repairs and maintenance.
• Manage faulty devices and maintain accurate records.

Skills

Problem-solving

Communication

Record-keeping

Education

Technical qualification in electronics or IT

Job description

We are looking for a dedicated and detail-oriented RMA Technician to join our client in the security and technology industry. The ideal candidate will have a technical background and a passion for troubleshooting and repairing electronic devices.

Key Responsibilities :

• Troubleshooting and Repair : Adhere to the SLA to troubleshoot and repair / replace company products at the component level efficiently, including tasks such as replacing flash chips.
• Client Training : Occasionally visit clients across South Africa to provide training on product repairs and maintenance.
• Fault Management : Record and manage faulty devices and spares using the company’s internal system, ensuring accurate tracking and reporting.
• Documentation : Prepare necessary paperwork, including weekly reports, operations manuals, and repair handbooks, in line with company procedures.
• Quality Analysis : Provide product quality analysis reports to the headquarters as requested.
• Training and Development : Complete all required product training courses and successfully pass the examinations.
• Additional Tasks : Perform other tasks as directed by your manager, including managing device records in the RMA system and assisting with swap-out processes.
• System Updates : Record and update the status of devices awaiting repair, spare parts, or swap-outs in the RMA system, and ensure clear communication on each case.
• Process Improvement : Assist in finalizing the swap-out flow chart and support in recording all swap-out devices in the RMA system.

Requirements :

• Technical qualification or equivalent experience in electronics or IT.
• Strong problem-solving skills with experience in component-level repairs.
• Excellent communication skills and the ability to provide training to clients.
• Proficiency in record-keeping and using internal management systems.
• Willingness to travel within South Africa as needed.
• Ability to work independently and as part of a team, with a proactive approach to tasks.