Retention Specialist: Customer Solutions

1Life Insurance; South Africa; On-site; ZAR 120,000 - 160,000; Full time

Job summary

1Life Insurance is seeking a customer service professional to retain policies and support the growth of the brand. The role focuses on building strong customer relationships, solving problems, and achieving key performance indicators while offering solutions that meet customer needs.

The ideal candidate will manage customer queries, clarify needs, and present appropriate propositions, while maintaining compliance with internal policies and external regulations.

Qualifications

• Proven ability to communicate clearly with customers.
• Ability to identify customer needs and propose suitable solutions.
• Strong focus on delivering customer-centric service and meeting KPIs.

Responsibilities

• Provide quality customer service while identifying opportunities to retain or cross-sell.
• Handle complex queries and resolve customer problems.
• Set objectives for calls and gather information to address customer needs.

Skills

Verbal Communication

Persuades

Customer Focus

Interpersonal Savvy

Communicates Effectively

Being Resilient

Drives Results

Action Oriented

Tools

Avaya telephone system

Job description

1Life Insurance is seeking a customer service professional to retain policies and support the growth of the brand. The role focuses on building strong customer relationships, solving problems, and achieving key performance indicators while offering solutions that meet customer needs.

The ideal candidate will manage customer queries, clarify needs, and present appropriate propositions, while maintaining compliance with internal policies and external regulations.